hello Gavin did you go in to my computer and then go to the Kingston. this is what the victor is called in my computer. then you have to go to the music folder in here and open it and paste the files you want in here. also when you want to play the files on the victor you have to select the music folder in your book shelf. this is done by pressing the second button down on the left of the victor until you here the victor saying music then it should tell you how many files are in the music folder. and the last thing is there is another list that is for all portable players only its full of information . hope this helps. the email address to subscribe is portable-player-request@xxxxxxxxxxxxx just put subscribe in the subject line regards Vincent ----- Original Message ----- From: Gavin Allman To: vip_students@xxxxxxxxxxxxx Sent: Sunday, April 26, 2009 10:51 AM Subject: [vip_students] victor reader stream Hi all I have a Victor Reader Stream. I ripped several cd's to my computer's hard drive. I then transferred the files using a usb connection to my victor reader. I am unable to play the music on the Victor Reader. Has anyone else experienced the same problem? Any help or advice anyone can give is appreciated. Regards Gavin