[vip_students] Re: problem opening outloook
- From: "Paul J. Traynor (NCBI)" <paul.traynor@xxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Sun, 15 Nov 2009 10:15:07 -0000
Hi Edel,
It seems to me that perhaps your outlook profile is damaged. You could try
the following;
the work around for this error message is to create a new profile and pst
file in Outlook. Click on start\control panel, brings up the control panel,
then click on the Mail Icon, Easiest to fine in classic view, once you open
the mail icon "mail setup" panel, click show profiles then click add, give
it a profile name like your first name, click ok. It will bring up the
accounts wizard, setup your email account. After you complete the setup you
should endup in the mail window. At the bottom make sure the dot is in
"always use this profile" and in the drop down window make sure you new
profile is selected, then click ok. Try to open Outlook, should open fine
now. If your missing any mail or contacts when you open it let me know, you
will need to try to import then from your old pst file called "outlook.pst"
If your not missing or don't need them, your done and Outlook should work fi
Paul.
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Edel Carey
Sent: 13 November 2009 15:28
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] problem opening outloook
Hi again everyone
I use outlook express as my preferred email programme but I'm trying to
access email addresses on a web page and I assume they are assigned to
outlook but mine won't open. I keep getting avast flashing up for a second
on the screen followed by the following message.
Cannot start Microsoft outlook. The .DLL file for the information service
could not be found.
MAP1 was unable to load the information service PSTPR.DLL. Be sure the
service is correctly installed and configured.
Any advice would be much appreciated.
Edel..
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