[vip_students] Re: jaws question for Paul
- From: "\(NCBI\) Paul Traynor" <paul.traynor@xxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Tue, 16 Aug 2011 09:05:33 +0100
Hi Ulla,
Yes, there was a new update to jaws 12 only yesterday, it was around 12 megs
in size and I feel this probably contains a lot of bug fixes rather than any
extra functionality. So far this new version seems okay so anyone who hasn't
downloaded this update yet might be a good idea to do so. You can go into
the jaws help menu and arrow down to check for updates. The version I
downloaded was Version 12.0.1170 . I must say that my recent experience with
jaws 12 was pretty bad. I am sure others may be having the same issues as
you and I.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Ulla Quayle
Sent: 15 August 2011 18:49
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: jaws question for Paul
Hi Paul
Funny you should mention the issues with JAWS 12 as I had that weird problem
a few weeks ago with JAWS 12 not reading Internet Explorer. I installed
Firefox on my dad's machine and it seems to work with that much better.
Funnily enough JAWS still isn't working with Internet Explorer.
I had another quite serious problem with JAWS 12. Part of my job in work
involves arranging meetings and I have to go into other people's calendars
to put appointments in. For some reason JAWS crashes everything as soon as
I start navigating the calendars. I literally have to press the on/off
button on the PC to restart it. I simply cannot do anything with the PC as
it completely crashes.
Like you I raised this issue with FS and got a vague reply from them telling
me that this issue would be addressed in a later update of JAWS and if I had
any more problems to contact my distributor. Not very helpful I must say.
Since I raised this issue there has been two or three updates to JAWS 12 and
the issue still hasn't been addressed.
If I have to go into someone's calendar I now have to quit JAWS and try to
use my vision to put in the appointments. This is quite difficult for me as
my vision is limited but it is the only way around it at the moment.
Just my two cents worth.
Ulla
----- Original Message -----
From: "(NCBI) Paul Traynor" <paul.traynor@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Monday, August 15, 2011 9:48 AM
Subject: [vip_students] Re: jaws question for Paul
> Hi Vincent,
>
> When you uninstalled jaws previously, did you choose to uninstall jaws and
> all its settings?. If you didn't do this and further more if you didn't go
> into the "program files" folder on your C drive and delete any remaining
> Freedom Scientific folder and also go into the "ProgramData" folder which
> by
> default is hidden on Windows 7 and again remove the "Freedom Scientific"
> folder from here you really need to repeat the uninstall and perform
> these
> tasks as well. To locate the "programdata" folder, go into Run on your
> Windows 7 machine and type in the following;
>
> C:\programdata
> In here look for the Freedomscientific folder and delete. Restart the
> computer and then if you have jaws 12 latest download which you should
> obtain first from the FS site and place on a USB stick or something,
> install
> it and see what happens.
> There are issues around jaws 12 recently not seeing screens properly. I
> have
> had a discussion with a guy in Freedom Scientific about this as when I
> opened up Excel for example the screens wouldn't read and likewise had
> problems in IE9. His solutions were vague to say the least and I ended up
> having to trouble-shoot the issue myself.
>
> Paul.
>
>
>
>
> -----Original Message-----
> From: vip_students-bounce@xxxxxxxxxxxxx
> [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack
> Sent: 14 August 2011 15:59
> To: vip students
> Subject: [vip_students] jaws question for Paul
>
> hello Paul
>
> Paul i uninstalled jaws 12 to try fix my link problem i was having last
> week. now im having more problems. when i open a web page it is making the
> sound to go into an edit box but reads nothing else the same when i open
> an
> email i cant read anything. when i reinstalled j12 should i do the latest
> update or not and will this fix my problem of not being able to read on
> the
> web or emails. Many thanks
>
> regards
>
> Vincent
>
>
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