[vip_students] Re: jaws question for Paul
- From: "\(NCBI\) Paul Traynor" <paul.traynor@xxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Mon, 15 Aug 2011 11:24:21 +0100
Hi Eleanor,
In add/remove programs, if the entry is still there then repeat the removal
process a second time. Sometimes doing this windows will say that the program
has already been removed and would you like to remove the "Entry" contained
within the Add/Remove list of applications, just click on "yes" or "OK" and it
should remove it. Otherwise here is an excellent removal program which is
called "Revo uninstaller" and its free.
http://c464521.r21.cf0.rackcdn.com/revosetup.exe
Make sure the line above is not broken when you try to click on it.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke
Sent: 15 August 2011 10:53
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: jaws question for Paul
Thanks paul. I know what you are saying but in Control Panel for example it
still shows but is not there.
-original message-
Subject: [vip_students] Re: jaws question for Paul
From: "\(NCBI\) Paul Traynor" <paul.traynor@xxxxxxx>
Date: 15/08/2011 10:28 am
Hi Eleanor,
Usually after uninstalling something like that a reboot of the computer will
finish off clearing out any left over items.
You can go into the Run box and type in C:\program files and press enter key.
In here look for any folder mentioning HP scanning software, it might be called
something like Scansoft etc but I stress "Be careful" before you hit that
delete key.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke
Sent: 15 August 2011 10:21
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: jaws question for Paul
Hi Paul
Not Vincent's problem but related in a manner of speaking. I have removed via
Control Panel running Windows XP scanning software. I had a message after it
was removed saying that not all had been removed and I should do this manually.
How would I do this other than looking for any related folder on the C Drive
within programmes?
-original message-
Subject: [vip_students] Re: jaws question for Paul
From: "\(NCBI\) Paul Traynor" <paul.traynor@xxxxxxx>
Date: 15/08/2011 9:48 am
Hi Vincent,
When you uninstalled jaws previously, did you choose to uninstall jaws and all
its settings?. If you didn't do this and further more if you didn't go into the
"program files" folder on your C drive and delete any remaining Freedom
Scientific folder and also go into the "ProgramData" folder which by default is
hidden on Windows 7 and again remove the "Freedom Scientific"
folder from here you really need to repeat the uninstall and perform these
tasks as well. To locate the "programdata" folder, go into Run on your Windows
7 machine and type in the following;
C:\programdata
In here look for the Freedomscientific folder and delete. Restart the computer
and then if you have jaws 12 latest download which you should obtain first from
the FS site and place on a USB stick or something, install it and see what
happens.
There are issues around jaws 12 recently not seeing screens properly. I have
had a discussion with a guy in Freedom Scientific about this as when I opened
up Excel for example the screens wouldn't read and likewise had problems in
IE9. His solutions were vague to say the least and I ended up having to
trouble-shoot the issue myself.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack
Sent: 14 August 2011 15:59
To: vip students
Subject: [vip_students] jaws question for Paul
hello Paul
Paul i uninstalled jaws 12 to try fix my link problem i was having last week.
now im having more problems. when i open a web page it is making the sound to
go into an edit box but reads nothing else the same when i open an email i cant
read anything. when i reinstalled j12 should i do the latest update or not and
will this fix my problem of not being able to read on the web or emails. Many
thanks
regards
Vincent
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