[vip_students] Re: jaws question for Paul
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: vip_students@xxxxxxxxxxxxx
- Date: Mon, 15 Aug 2011 10:21:25 +0100
Hi Paul
Not Vincent's problem but related in a manner of speaking. I have removed via
Control Panel running Windows XP scanning software. I had a message after it
was removed saying that not all had been removed and I should do this manually.
How would I do this other than looking for any related folder on the C Drive
within programmes?
-original message-
Subject: [vip_students] Re: jaws question for Paul
From: "\(NCBI\) Paul Traynor" <paul.traynor@xxxxxxx>
Date: 15/08/2011 9:48 am
Hi Vincent,
When you uninstalled jaws previously, did you choose to uninstall jaws and
all its settings?. If you didn't do this and further more if you didn't go
into the "program files" folder on your C drive and delete any remaining
Freedom Scientific folder and also go into the "ProgramData" folder which by
default is hidden on Windows 7 and again remove the "Freedom Scientific"
folder from here you really need to repeat the uninstall and perform these
tasks as well. To locate the "programdata" folder, go into Run on your
Windows 7 machine and type in the following;
C:\programdata
In here look for the Freedomscientific folder and delete. Restart the
computer and then if you have jaws 12 latest download which you should
obtain first from the FS site and place on a USB stick or something, install
it and see what happens.
There are issues around jaws 12 recently not seeing screens properly. I have
had a discussion with a guy in Freedom Scientific about this as when I
opened up Excel for example the screens wouldn't read and likewise had
problems in IE9. His solutions were vague to say the least and I ended up
having to trouble-shoot the issue myself.
Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack
Sent: 14 August 2011 15:59
To: vip students
Subject: [vip_students] jaws question for Paul
hello Paul
Paul i uninstalled jaws 12 to try fix my link problem i was having last
week. now im having more problems. when i open a web page it is making the
sound to go into an edit box but reads nothing else the same when i open an
email i cant read anything. when i reinstalled j12 should i do the latest
update or not and will this fix my problem of not being able to read on the
web or emails. Many thanks
regards
Vincent
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