Hi Vincent, Do you mean that when it stops you get a "Retry button", if so this can be normal as any time I download this service pack I have to hit the retry button from time to time until it eventually completes the download process, just keep hitting spacebar on the retry button until it completes. Paul. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack Sent: 05 August 2011 13:38 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re: cant install windows service pack 1 hello paul sorry it is windows 7 64bit. i pasted some text below, i got from someone else but they cant help me no further. i done the steps on this and the error message is not appearing no more but now the installation is starting and stopping at 25%. can you advise anymore. go to the start menu. to accessories then to command prompt. open the context menu with shift f10 and run the command prompt as administrator. then type in sfc /scannow it will take about 10 minutes to check all the windows system files. it may ask for a windows install disk. so if all you have is the factory restore disks it will not work. but it will try to find bad or missing system files and replace them. Vincent -------------------------------------------------- From: "(NCBI) Paul Traynor" <paul.traynor@xxxxxxx> Sent: Friday, August 05, 2011 11:35 AM To: <vip_students@xxxxxxxxxxxxx> Subject: [vip_students] Re: cant install windows service pack 1 > Hi Vincent, > > It appears this is a pretty common problem if you have a 64 bit > version of windows 7. Here is a page from Microsoft answers that gives > you some things to try out, see the link below; > > http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_upd > ate/sp > installexe-system-error-and-i-am-missing-a/10c01ec1-82f6-4643-91ca-552 > 67024f > 964 > > Be careful the link above doesn't wrap onto two lines, if so try and > fix this first. > > Paul. > > -----Original Message----- > From: vip_students-bounce@xxxxxxxxxxxxx > [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack > Sent: 04 August 2011 18:44 > To: vip students > Cc: vics ireland > Subject: [vip_students] cant install windows service pack 1 > > hello folks when i do a windows update for windows service pack 1 it > wont allow me. it is telling me. > > spinstall.exe - system error the program cant start because sqmapi.dll > is missing from my computer. > > can someone please tell me how to fix this problem or should i go to > a tech. many thanks in advance. > > regards > > Vincent > > [Non-text portions of this message have been removed] > > > > __._,_.___ > Reply to sender > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:mail > to:vts@xxxxxxxxxx?subject=Re%3A%20cant%20install%20service%20pack%201> > | Reply to group > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:mail > to:blindwindows7@xxxxxxxxxxxxxxx?subject=Re%3A%20cant%20install%20serv > ice%20 > pack%201> | Reply via web post > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:http > ://groups.yahoo.com/group/blindwindows7/post;_ylc=X3oDMTJyb2FoMmRwBF9T > Azk3Mz > U5NzE0BGdycElkAzIzOTIyNTAyBGdycHNwSWQDMTcwNTE4OTA1MgRtc2dJZAMxNTY2MQRz > ZWMDZn > RyBHNsawNycGx5BHN0aW1lAzEzMTI0Nzg0MTI-?act=reply&messageNum=15661> | > Start a New Topic > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:http > ://groups.yahoo.com/group/blindwindows7/post;_ylc=X3oDMTJmYjk0djBoBF9T > Azk3Mz > U5NzE0BGdycElkAzIzOTIyNTAyBGdycHNwSWQDMTcwNTE4OTA1MgRzZWMDZnRyBHNsawNu > dHBjBH > N0aW1lAzEzMTI0Nzg0MTI-> > Messages in this topic > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:http > ://groups.yahoo.com/group/blindwindows7/message/15661;_ylc=X3oDMTM3MnZ > jZXZ2B > F9TAzk3MzU5NzE0BGdycElkAzIzOTIyNTAyBGdycHNwSWQDMTcwNTE4OTA1MgRtc2dJZAM > xNTY2M > QRzZWMDZnRyBHNsawN2dHBjBHN0aW1lAzEzMTI0Nzg0MTIEdHBjSWQDMTU2NjE-> (1) > Recent Activity: > > * New Members > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:http > ://groups.yahoo.com/group/blindwindows7/members;_ylc=X3oDMTJnNzAxMWcwB > F9TAzk > 3MzU5NzE0BGdycElkAzIzOTIyNTAyBGdycHNwSWQDMTcwNTE4OTA1MgRzZWMDdnRsBHNsa > wN2bWJ > ycwRzdGltZQMxMzEyNDc4NDEy?o=6> 5 > > Visit Your Group > <wlmailhtml:{E7748889-BAEB-4E0F-9D60-E1C7E833BB1B}mid://00000002/!x-us > c:http > ://groups.yahoo.com/group/blindwindows7;_ylc=X3oDMTJmN2xjcnNkBF9TAzk3M > zU5NzE > 0BGdycElkAzIzOTIyNTAyBGdycHNwSWQDMTcwNTE4OTA1MgRzZWMDdnRsBHNsawN2Z2hwB > HN0aW1 > lAzEzMTI0Nzg0MTI-> > Yahoo! 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