hi Tony, yes, it took me a while to get that problem sorted as I actually thought my email hadn't reach the list when no one came back with an answer, even though it came up in my in box. I don't know what happened it just righted itself after a while it was a mystery to me. it was a awful thing to work round every day, I still don't know just what went wrong and how it suddenly righted it's self. thanks for that Tony, I have saved your email just in case it happens again. Susan ----- Original Message ----- From: tonysweeney To: vip_students@xxxxxxxxxxxxx Sent: Saturday, April 28, 2007 5:58 PM Subject: [vip_students] Re: arrow keys Hi Susan, Just came across your email! Your problem may be resolved by now, but I think that your, keyboard help, may have been enabled. To turn this off press insert 1 on the main part of the keyboard which is called the querty! To turn this on again if you wish, press insert and 1 again. All the best, Tony Sweeney. ----- Original Message ----- From: Susan Curry To: vip_students@xxxxxxxxxxxxx Sent: Thursday, April 19, 2007 1:31 PM Subject: [vip_students] arrow keys hi folks, i can't even read this email it just keeps saying the above. susani have accidently turned some thing here when i hit my arrow keys for navigating around a document ect, it's just saying left arrow, right arrow, up or down arrow