Hi Robert, Nice to see you on the list. I have some questions for you about your problem. Are you using outlook express on the computer or are you going onto the internet and checking your mail while on the web?. This is the only way I would understand you to be doing things at the moment. If this is what you are doing, what you need to do is add in all the settings for your eircom account into outlook express. I have placed below a guide to help you do this then in future you would open up outlook express and download your mail from eircom into it. (Setting up an email account in outlook express) 1. Open up outlook express. 2. Use keys "control, shift + letter I" to ensure that you are in the "inbox view". 3. Now press keys " alt plus T" and down arrow to where it says "accounts". 3. Press the "enter key". 4. Tab to the "add button" and use the "space bar". A little menu will pop open and the first choice here is "mail" just press enter key on this to begin setting up the new mail account. 5. First you will be asked to type in your name as you want other people to see it in their inbox. For example: Paul Traynor 6. Press tab and press space bar on the next button, now type in your email address: paul.traynor@xxxxxxx for example. 7. Tab to next then tab to the first of two empty boxes. These boxes are for entering in the server details. First the "incoming server details": mail2.eircom.net Next tab once more and another empty box type in: mail2.eircom.net This takes care of the server details. 8. Now when you tab and press enter key on next you will be asked for a user name. This is typically the "first part" of your email address, for example: paul.traynor It will most likely be already filled in so just tab past it to the password box which you will need the password you got when you signed up for your email account. When you go to enter in your password here it will go in as stars so be careful that you type in the correct characters. 9. Tab to the next button then tab again to the "finish button" and you are more or less done. Just one more thing to configure and that is the connection. From where you are now after you pressed the "finish button" just tab till you come to properties and press the "space bar". This will reopen up the properties of the account you just created. 10 Press keys "control + tab" till you are on the "connection tab". Here press the space bar" on the checkbox which asks you something like "always use this account when sending or receiving mails. 11. After checking this box just tab once to a little combolist box and if you are on a "dial-up connection" then something like "eircom or a telephone numer or some such thing" will be highlighted in this little window. If it's a broadband connection then you need to have it say "local area network". 12. Tab to the ok button and press the enter key and then press the tab key to the "close button" and press the enter key. Now you are done. Provided you followed the above directions correctly you will have no problem accessing your emails via outlook express. Good luck, Paul. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of bobforde2020@xxxxxxxxxx Sent: 01 March 2006 15:27 To: vip_students@xxxxxxxxxxxxx Subject: [Spam] [vip_students] problem with E mail account Hello all, My name is Robert Forde and I am new to the list. I'm having a problem with my outlook express account. I've recently set up outlook express and I also have an eircom account and all e mails are going to my eircom account but not going to my outlook express account. I would be really appreciative if anybody could help me solve this problem. Yours faithfully, Robert ----------------------------------------------------------------- Find the home of your dreams with eircom net property Sign up for email alerts now http://www.eircom.net/propertyalerts