Hi all, Following my problem after agreeing to a request to compact messages in Outlook Express I continued to receive certain mails with Jaws saying 'Collapsed', and when deleting same I also received a further message saying something like, messages in the collapsed conversations will also be deleted, do you wish to continue, yes/no. However, having found the solution I am sending it on as it might be useful for others. I discovered I had View By Conversation checked. and if you want to uncheck that, from the message list go into the View Menu, then right-arrow into Current Views Submenu; then up-arrow once to "View By Conversations" (checked), and hit enter to uncheck it. Still don't know how it happened but I must have agreed to something without listening properly to the original compacting message. Noreen M.