Hi, I have been messing about and have got a wee step further! I pressed the applications key and up arrowed to where it says move to folder and, hey presto, there are my folders. So my question now is how to delete sent and deleted items. Is it control d for each item or will that delete all the items in the folder? Many thanks again. Irene. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Irene Maloney Sent: 29 April 2010 17:01 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re: Help! Hi Paul, Many thanks for your help. I have had a look right through the list but can't see anything which tells me how to go to the deleted or sent items folders. I am using outlook 2003. Irene. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Paul J. Traynor (NCBI) Sent: 29 April 2010 07:24 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re: Help! Hi Irene, First of all, outlook is really easy once you get to know its basics. I am including a list of the Microsoft Outlook keystrokes below for you to look at. First of all, which version of outlook are you using?, is it outlook 2003 or 2007?. The reason for this is that there are various things you can do in the view menu to make it easier to navigate. Anyway, here are some keystrokes: To do this Press Display ScreenTip for the active element SHIFT+F1 Save CTRL+S or SHIFT+F12 Save and Close, Send ALT+S Save As F12 Undo CTRL+Z or ALT+BACKSPACE Delete CTRL+D Print CTRL+P Copy item CTRL+SHIFT+Y Move item CTRL+SHIFT+V Check names CTRL+K (using the Outlook e-mail editor) Check spelling F7 Flag for follow-up CTRL+SHIFT+G Forward CTRL+F Send/post/invite all ALT+S Find items F3 or CTRL+E Search for text in items F4 Find next during text search SHIFT+F4 Use Advanced Find CTRL+SHIFT+F Create a new Search Folder CTRL+SHIFT+P Turn on editing in a field (except icon view) F2 For e-mail To do this Press Switch to Inbox CTRL+SHIFT+I Switch to Outbox CTRL+SHIFT+O Choose the account from which to send a message CTRL+TAB (with focus on the To line) and then TAB to the Accounts button Send ALT+S Reply to a message CTRL+R Reply all to a message CTRL+SHIFT+R Mark a message as not junk CTRL+ ALT+J Display blocked external content (in a message) CTRL+SHIFT+I Post to a folder CTRL+ SHIFT+S Check for new mail CTRL+M or F9 Go to the next message UP ARROW Go to the previous message DOWN ARROW Go to the row above (message or group heading) ALT+ UP ARROW Go to the row below (message or group heading) ALT+ DOWN ARROW Compose a new message CTRL+N Open a received message CTRL+O Display the Address Book CTRL+SHIFT+B Convert an HTML or RTF message to plain text CTRL+SHIFT+O Add a Quick Flag to a message INSERT Display the Flag for Follow Up dialog box CTRL+SHIFT+G Mark as read CTRL+Q Show the menu to download pictures, change automatic download settings, or add a sender to the Safe Senders List. CTRL+SHIFT+W For Calendar To do this Press Accept ALT+C Decline ALT+D See also under Views, Day/Week/Month view and For Date Navigator. For Contacts To do this Press Dial CTRL+SHIFT+D Enter a name in the Find a Contact box F11 For Tasks To do this Press Accept ALT+C Decline ALT+D To format text To do this Press Display the Format menu ALT+O Switch case (with text selected) SHIFT+F3 Add bold CTRL+B Add bullets CTRL+SHIFT+L Add italics CTRL+I Increase indent CTRL+T Decrease indent CTRL+SHIFT+T Left align CTRL+L Center CTRL+E Underline CTRL+U Increase font size CTRL+] Decrease font size CTRL+[ Cut CTRL+X or SHIFT+DELETE Copy CTRL+C or CTRL+INSERT Paste CTRL+V or SHIFT+INSERT Clear formatting CTRL+SHIFT+Z or CTRL+SPACEBAR To add Web information to items To do this Press Edit a URL in the body of an item CTRL+left mouse button Specify a Web browser SHIFT+left mouse button Insert a hyperlink CTRL+K (When using Word as e-mail editor only) For print preview To do this Press Open print preview CTRL+F2 Print a print preview ALT+P Print preview page setup ALT+S or ALT+U Zoom ALT+Z Close print preview ALT+C For send/receive To do this Press Starts send/receive for all defined Send/Receive groups with Include this group in Send/Receive (F9) selected. This can include headers, full items, specified folders, items less than a specific size, or any combination that you have defined. F9 Starts a send/receive for current folder retrieving full items (header, item, and any attachments) SHIFT+F9 Views Table view For general use To do this Press Open an item ENTER Select all items CTRL+A Go to the item at the bottom of the screen PAGE DOWN Go to the item at the top of the screen PAGE UP Extend or reduce the selected items by one item SHIFT+UP ARROW or SHIFT+DOWN ARROW Go to the next or previous item without extending the selection CTRL+UP ARROW or CTRL+DOWN ARROW Select or unselect the active item CTRL+SPACEBAR Move every item in the selection to the top or bottom in the list order CTRL+HOME or CTRL+END (with in-cell editing disabled) With a group selected To do this Press Expand the group ENTER or RIGHT ARROW Collapse the group ENTER or LEFT ARROW Select the previous group UP ARROW Select the next group DOWN ARROW Select the first group HOME Select the last group END Collapses the group NUM - Expands the group NUM+ Select the first item on screen in an expanded group or the first item off screen to the right RIGHT ARROW For all groups To do this Press Collapses all groups CONTROL+NUM - Expands all groups CONTROL+NUM+ Day/Week/Month view For all three To do this Press View from 1 through 9 days ALT+key for number of days View 10 days ALT+0 (ZERO) Switch to weeks ALT+HYPHEN SIGN Switch to months ALT+EQUAL SIGN Move between Calendar, TaskPad, and the Folder List CTRL+TAB or F6 Select the previous appointment SHIFT+TAB Go to the previous day LEFT ARROW Go to the next day RIGHT ARROW Move selected item to the previous day when multiple days appear ALT+LEFT ARROW Move selected item to the next day when multiple days appear ALT+RIGHT ARROW Go to the same day in the next week ALT+DOWN ARROW Go to the same day in the previous week ALT+UP ARROW For Day view To do this Press Select the time that begins your work day HOME Select the time that ends your work day END Select the previous block of time UP ARROW Select the next block of time DOWN ARROW Select the block of time at the top of the screen PAGE UP Select the block of time at the bottom of the screen PAGE DOWN Extend or reduce the selected time SHIFT+UP ARROW or DOWN ARROW Move an appointment With the cursor in the appointment, ALT+UP ARROW or DOWN ARROW Change an appointment start or end time With the cursor in the appointment, ALT+SHIFT+UP ARROW or DOWN ARROW Move selected item to the same day in the next week ALT+DOWN ARROW Move selected item to the same day in the previous week ALT+UP ARROW For Week or Month views To do this Press Go to the first day of the week HOME Go to the last day of the week END Go to the same day of the week in the previous week (or 5 weeks previous if viewing by month) PAGE UP Go to the same day of the week in the next week (or 5 weeks ahead if viewing by month) PAGE DOWN Move the appointment up, down, left, or right ALT+UP, DOWN, LEFT, or RIGHT ARROW Change the duration of the selected block of time SHIFT+LEFT, RIGHT, UP, or DOWN ARROW; or SHIFT+HOME or END For Date Navigator To do this Press Go to the first day of the current week ALT+HOME Go to the last day of the current week ALT+END Go to the same day in the previous week ALT+UP ARROW Go to the same day in the next week ALT+DOWN ARROW Go to the first day of the month ALT+PAGE UP Go to the last day of the month ALT+PAGE DOWN For address card views For general use To do this Press Select a specific card in the list Type one or more letters of the name the card is filed under or of the field you are sorting by Select the previous card UP ARROW Select the next card DOWN ARROW Select the first card in the list HOME Select the last card in the list END Select the first card on the current page PAGE UP Select the first card on the next page PAGE DOWN Select the closest card in the next column RIGHT ARROW Select the closest card in the previous column LEFT ARROW Select or unselect the active card CTRL+SPACEBAR Extend the selection to the previous card and unselect cards after the starting point SHIFT+UP ARROW Extend the selection to the next card and unselect cards before the starting point SHIFT+DOWN ARROW Extend the selection to the previous card, regardless of the starting point CTRL+SHIFT+UP ARROW Extend the selection to the next card, regardless of the starting point CTRL+SHIFT+DOWN ARROW Extend the selection to the first card in the list SHIFT+HOME Extend the selection to the last card in the list SHIFT+END Extend the selection to the first card on the previous page SHIFT+PAGE UP Extend the selection to the last card on the last page SHIFT+PAGE DOWN To move between cards without changing the selection To use the following keys, make sure a card is selected. To select a card, click the card heading. To do this Press To the next card CTRL+DOWN ARROW To the previous card CTRL+UP ARROW To the first card in the list CTRL+HOME To the last card in the list CTRL+END To the first card on the previous page CTRL+PAGE UP To the first card on the next page CTRL+PAGE DOWN To the closest card in the previous column CTRL+LEFT ARROW To the closest card in the next column CTRL+RIGHT ARROW To a field in the active card F2 To move between fields in a card To use the following keys, make sure a field in a card is selected. To select a field when a card is selected, click the field or press F2. To do this Press Move to the next field and, from the last field of a card, move to the first field in the next card TAB Move to the previous field and, from the first field of a card, move to the last field in the previous card SHIFT+TAB Move to the next field, or add a line to a multi-line field ENTER Move to the previous field without leaving the active card SHIFT+ENTER Display the insertion point in the active field to edit text F2 To move between characters in a field To use the following keys, make sure a field in a card is selected. To select a field when a card is selected, click the field or press F2. To do this Press Add a line in a multi-line field ENTER Move to the beginning of a line HOME Move to the end of a line END Move to the beginning of a multi-line field PAGE UP Move to the end of a multi-line field PAGE DOWN Move to the previous line in a multi-line field UP ARROW Move to the next line in a multi-line field DOWN ARROW Move to the previous character in a field LEFT ARROW Move to the next character in a field RIGHT ARROW For Timeline view (Tasks or Journal) When an item is selected To do this Press Select the previous item LEFT ARROW Select the next item RIGHT ARROW Select several adjacent items SHIFT+LEFT ARROW or SHIFT+RIGHT ARROW Select several nonadjacent items CTRL+LEFT ARROW+SPACEBAR or CTRL+RIGHT ARROW+SPACEBAR Open the selected items ENTER Display the items one screen above the items on screen PAGE UP Display the items one screen below the items on screen PAGE DOWN Select the first item on the timeline (if items are not grouped) or the first item in the group HOME Select the last item on the timeline (if items are not grouped) or the last item in the group END Display (without selecting) the first item on the timeline (if items are not grouped) or the first item in the group CTRL+HOME Display (without selecting) the last item on the timeline (if items are not grouped) or the last item in the group CTRL+END When a group is selected To do this Press Expand the group ENTER or RIGHT ARROW Collapse the group ENTER or LEFT ARROW Select the previous group UP ARROW Select the next group DOWN ARROW Select the first group on the timeline HOME Select the last group on the timeline END Select the first item on screen in an expanded group or the first item off screen to the right RIGHT ARROW When a unit of time on the time scale for days is selected To do this Press Move back in increments of time that are the same as those shown on the time scale LEFT ARROW Move forward in increments of time that are the same as those shown on the time scale RIGHT ARROW When the lower time scale is selected, select the upper time scale SHIFT+TAB When the upper time scale is selected, select the lower time scale TAB When the lower time scale is selected, select the first item on screen or the first group on screen if items are grouped TAB ******************************************************************** National Council for the Blind of Ireland (NCBI) is a company limited by guarantee (registered in Ireland No. 26293) . 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