[vip_students] Re: Computer crashing.
- From: "Paul J. Traynor (NCBI)" <paul.traynor@xxxxxxx>
- To: <vip_students@xxxxxxxxxxxxx>
- Date: Tue, 28 Jul 2009 16:19:01 +0100
Hi Hazel,
Then we need to look at the amount of physical ram you have on your PC. Also
have you updated your windows lately with the latest service packs from
Microsoft.
First lets look at what amount of ram you have on our machine;
1. Go into start menu and down to settings.
2. 2. Right arrow in here and enter on control panel.
3. 33. Press letter S till you hear jaws say "system" and press enter.
4. . Now after system has loaded up its screen, route jaws to PC, do
this using keys, "insert + the minus key on the top right of your number
pad.
5. Now press the jaws page up, "numpad 9".
6. Now use the numpad 2 key to come down a line at a time and hear
jaws read each line and what it contains. Near the bottom of this screen you
will hear jaws tell you what amount of physical ram is on your computer, If
you can do it then take a note of this and post back to the list.
Paul.
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Hazel Flannigan
Sent: 28 July 2009 15:37
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Computer crashing.
Hello, Paul,
I am using JAWS 10 with windows Exp The computer is quite old, but, I did
update the mother board about 4 years ago. I did install Skype a month ago,
but, I have uninstalled it to allow a little more room. I use my computer
for word-processing mainly, with a few e-mails from time to time. I do have
a number of books in text files, which I use in conjunction with my book
courier. I do not use MP3, or photo images, so there should not be a
problem with the storage memory. My anti-virus is avast, which you have
helped me with in the past, and is working well.
Best wishes,
Hazel Flannigan.
_____
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Paul J. Traynor
(NCBI)
Sent: 28 July 2009 15:07
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: Computer crashing.
Hi Hazel,
Welcome to the list. Could you tell us what anti virus software you are
using?, roughly how old is your computer?, What kind of tasks have you been
using your PC for and have you installed anything lately other than Kurzweil
and your scanner?. What version of Kurzweil would be helpful and anything
else you can think of.
I wonder if you are using software such as Norton or Macaffee anti virus
programs.
Paul.
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