[vicsireland] Re: internet access problem - update

  • From: eoconnor@xxxxxxx
  • To: vicsireland@xxxxxxxxxxxxx
  • Date: Wed, 20 Jun 2007 12:06:59 +0100

Hi Darragh and Paul,

Thanks very much to you both for that.

Darragh:  Your description of networking was just right - enough to let me 
know what's happening without being too detailed. 

I have broadband.  When I switch on my  pc and router, I automatically 
connect to the net.  e.g.   AVG will update automatically if updates are 

Paul:  I've done what you suggest, with the exception of disconnecting the 
USB cable. 

I'll try both of your suggestions and seee what happens.



"Darragh Ó Héiligh" <lists@xxxxxxxxxxxxxxxxxx>
Sent by: vicsireland-bounce@xxxxxxxxxxxxx
20/06/2007 11:27
Please respond to vicsireland
        To:     vicsireland@xxxxxxxxxxxxx
        Subject:        [vicsireland] Re: internet access problem - update

hmmmmmm. what steps do you generally go through to access the
internet?  Do you have to go through something like dial up first?  if
so then your utilizing the usb connection.  If not, odds are that your
using the ethernet connection.

So, if your using the ethernet connection, here are a few things to note:
Your IP address is sort of like your eunique address on your network.
At any one time, only one computer should be using this address.
IP standing for Internet Protocol.
Your SubNet Address is, well, I cant remember the exact definition,
but basically, changing your subnet can escentially divide up your
network.  It can also limit the number of hosts allowed as well.
Example: would alow for 4 hosts. 251 through to 254
inclusive.  255 is what's called the broadcast address i.e. it is used
to broadcast packates or data across the entire network.
I'm getting a bit off track though so just ignore all of that. I just
gave you an idea what it was so you have a better idea what it's all
The gateway is the node that you have to pass through to access the
internet.  A node is basically a device on the network.

Of course, people can expand on what I've just said here by delving
deeper into networking but I'm not going to bother because it's not
really necessary.

Try the following:

1.  Go to run by pressing windows key and r.
2.  Access your router administration by typing the following:
3.  If your prompted for a pssword try something like the default like
admin for both the username and password.
If that doesn't work you'll probably need to get someone to look up
the routers documentation.
I've had problems like that before.
4.  If you are not prompted for a password or if you get past that
step, arrow around the page that is shown and look for your internet
connectivity status.
5.  If you find any links or buttons that say connect try hitting enter on 

Without knowing your router personally, I cant really give you exact
instructions.  xyxel routers are usually reasonably straight forward

If your still not getting a connection then I'd suggest you call BT.
They'll definitly have documentation to hand on your router so they
should be able to walk you through step by step.

One thing I'd stress to them though is that you are getting a
connection from your computer to your router so it's most likely
something on their end and not yours.
They can be a bit stupid like that.

Hope that helps some what.

On 20/06/07, eoconnor@xxxxxxx <eoconnor@xxxxxxx> wrote:
> Hi folks,
> Well, the first thing to say, is that as of late last night, I still had
> no internet service.
> I followed Darragh's instructions yesterday evening, and got the 
> result.
> Windows IPConfiguration
> Ethernet adapter local area connection:
> Graphic 65
> IP Address………..
> Subnet Mask……….
> Default Gateway……..
> There was some other  stuff above that referring to Windows XP, 
> documents and Ssettings, which I've not copied here.
> I did the experiment with the router switched off, and just got the
> command prompt, rather than a specific message.
> I'm assuming that my pc and router are happy together!
> So, perhaps it's time to call BT?
> I didn't think I had an Ethernet card in my pc, and so (when setting up
> broadband,) opted   to use an USB connection to the router instead of 
> Ethernet option.
> As a matter of interest, what is the difference between the IP Address,
> Subnet Mask and Default Gateway?
> Again, many thanks for help.
> Regards,
> Eamonn
> "Darragh Ó Héiligh" <lists@xxxxxxxxxxxxxxxxxx>
> Sent by: vicsireland-bounce@xxxxxxxxxxxxx
> 19/06/2007 14:30
> Please respond to vicsireland
>         To:     vicsireland@xxxxxxxxxxxxx
>         cc:
>         Subject:        [vicsireland] Re: internet access problem
> Yeah. I'd agree with Flor, it sounds like a BT problem, try this
> though to make sure you have a connection between the router and your
> computer assuming you are connecting via a network connection.
> 1.  Go to run by pressing windows key then r.
> 2.  Go to the command prompt by typing the letters cmd then hit enter.
> 3.  Check you are receiving an IP address by typing ipconfig.  press
> enter to execute that command.
> 4.  If you hear media state disconnected and no lines beginning with I
> P then you don't have a connection to your router.
> If you hear something like auto-conifgure ip address followed by 69
> then again, you don't have a valid connection to your router.
> Let me know how you get on with those instructions.  If you want of
> course, you could just call BT technical support.  I think their
> number is something like 1850 923111.
> On 19/06/07, Flor Lynch <florlync@xxxxxx> wrote:
> > Hi eamonn,
> >
> > It sounds to me like the problem is at the BT end.
> >
> > ----- Original Message -----
> > From: <eoconnor@xxxxxxx>
> > To: <vicsireland@xxxxxxxxxxxxx>
> > Sent: Tuesday, June 19, 2007 1:33 PM
> > Subject: [vicsireland] internet access problem
> >
> >
> > Hi folks,
> >
> > for some reason, I'm not sure why, I've had no internet service since
> > yesterday.
> >
> > I'm using Windows XP, with Internet Explorer 7 and Firefox.  My 
> > is BT.
> >
> > The lights on the router seem ok, with one exception: "i/o 100m". the
> > other lights are: PWR/SYS, DSL, USB and PPP, all of which light. The
> > router is
> > a Zyxel Prestige 600 .  All connections appear fine, and I do have a
> (BT)
> > phone service.
> >
> > I scanned my pc with Spybot S&D, and  deleted one item.  I noted a
> restore
> > point was created before deletion.  how can I locate this restore 
> > just in case there's a connection between  no internet service, and 
> > scan results.    I think I was online after the spybot scan, though.
> >
> > AVG anti-virus scans found nothing.
> >
> > The Internet Explorer andFirefox messages are similar, though not
> > identical - along the lines of, server not found
> >
> > Am I missing anything obvious?  thought I better check here, before
> > contacting BT.
> >
> > Not sure where   to view the status of various devices?
> >
> > As ever, regards with thanks.
> >
> > Eamonn
> >
> >
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