hi cearbhall
im using jaws 17, on windows 7 and the email program im using is windows live
mail. with microsoft security essentials on the laptop. its an pdf document
that was emailed to me and its now saved in my documents folder along with.
loads of others that i had already opened on this machine which wont open now.
the file opens on my phone but thats no good to me and i dont know how to open
it with ms word. i did right click on it and it shows open with
adobe dc
google chrome
internet explorer
thats all the options that i have.
regards
vincent
From: Cearbhall O'Meadhra
Sent: Thursday, June 14, 2018 12:53 PM
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: cant open pdf documents
Vincent,
Flor’s advice is excellent so something else is implied as the cause of your
problem.
Can you tell us what operating system you are running, what email program you
are using and what version of which screen reader you are using?
Your blockage might be the virus guard if you using one, Windows security
settings, your browser’s spam settings, etc. you get the idea!
Have you tried opening the link in Microsoft word or in KNFB, if you have it?
All the best,
Cearbhall
m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@xxxxxxx
From: vicsireland-bounce@xxxxxxxxxxxxx <vicsireland-bounce@xxxxxxxxxxxxx> On
Behalf Of Vincent Stack
Sent: Thursday, June 14, 2018 10:48 AM
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: cant open pdf documents
hi flor
i did all what you said on your message and still nothing.
when i try open a pdf document from my documents it still gives me the same
message.
your current security setting do not allow this document to be downloaded.
now if i have adobe dc opened and go to file menu and down to the recently
opened documents it
shows the documents that i was trying to open when i try open the document
from here it opens and tells me that its a blank document which i know its not.
i had this happen with other documents before and opened them in some way that
allowed me to read the text. but for the life of me i cant remember how i did
it.
any other suggestions more than welcome and many thanks.
regards
vincent
From: Flor Lynch
Sent: Wednesday, June 13, 2018 11:54 PM
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] Re: cant open pdf documents
Hi Vincent,
If you’re talking about opening PDF’s on a computer using acrobat Reader DC,
here’s a somewhat comprehensive set of instructions some of which may bear
directly on your problem. It’s been a good while since I have had to make any
of the changes treated with.
Try the following cchanges below to see if
they help with performance.
Note that there are links with the Security Enhanced section to explain the
consequences of
unchecking items there, and you may want to find out what they have to say.
1. Open Adobe Reader DC from your desktop or start menu icons, go into
preferences with control-k. JAWS lands on an item in a tree view.
If you have been here before, it will be the item you last opened. Arrow
down to Security Enhanced. Note that this is the item below "Security."
Then uncheck these 2 options, the 2nd option is not necessary to uncheck
but, optional:
Enable Protected Mode at startup, needs to be unchecked.
Enable Enhanced Security, does not need to be unchecked.
Note. When making changes in the Security Enhanced section, you will be told
that Adobe needs to be restarted, but you can wait to finish the other
changes first.
2. Launch the Edit menu, Alt + E, scroll down to the Accessibility submenu
and open
it. Scroll down to the Set-up Assistant and press enter. The Set-Up
Assistant has five screens, but the only change you have to make is on the
last, screen 5 of 5. Go through all the screens, pressing spacebar on "Next"
in each instance, until you reach the fifth and final screen. Here, tab to
the check box labeled "Display PDF documents in the web browser" and make
sure it
is unchecked. It may be checked by default. Then tab to the Okay button, &
press enter. You can now close the program & give it a try on a PDF file.
From: Vincent Stack
Sent: Wednesday, June 13, 2018 10:19 PM
To: vicsireland@xxxxxxxxxxxxx
Subject: [vicsireland] cant open pdf documents
hello folks im getting the following messages when trying to open pdf
documents.
your current security setting do not allow this document to be opened.
this is happening to new pdf’s sent to me and old pdf’s that i had opened
before how do i fix this issue.
many thanks
regards
vincent
