Hello,
I would try to re-boot while the unit is plugged into the computer to see if
you get the connection sound. I have previously reported to Germany that there
are users under Windows 10 who cannot use the VarioUltra on Windowsd 10
machines.
You may also find it helpful to re-install the driver for Jaws, found at
http://www.baumusa.com/support/baum-driver-for-jaws-1552.zip
Thanks.
Amy Ruell, Baum USA
-----Original Message-----
From: varioultra-bounce@xxxxxxxxxxxxx [mailto:varioultra-bounce@xxxxxxxxxxxxx] ;
On Behalf Of Nicole Ming Hui Pua
Sent: Saturday, January 13, 2018 12:38 PM
To: varioultra@xxxxxxxxxxxxx
Subject: [varioultra] Re: VU not Detected as Storage Device
Hello Amy,
I tried rebooting the vario, and nothing has changed. And no, there was no
sound when it was connected.
I am not sure if my computer has updated the Windows...but, it is rather
annoying when I can't get it to function as promised.
Just to clarify, the reboot, do I have to do it while it is plugged into my
laptop or on its own? As mentioned previously, it can charge, just not detected
as a portal storage device.
Thank you.
Regards,
Nicole
On 13/01/2018, Cindy Ray <cindyray@xxxxxxxxx> wrote:
I don't think I realized I had to reboot the Vario when it was plugged
into the computer, though it was asking me questions I didn't know how
to deal with, and I can't currently remember what. However, It had
something to do with Audio Play. However, I updated JAWS; then the
computer decided it would be a monumentally good time to update. After
that I had a drive called VarioUltra. I think I successfully copied something
to it.
Cindy
-----Original Message-----
From: varioultra-bounce@xxxxxxxxxxxxx
[mailto:varioultra-bounce@xxxxxxxxxxxxx] On Behalf Of Amy Ruell
Sent: Friday, January 12, 2018 8:39 AM
To: varioultra@xxxxxxxxxxxxx
Subject: [varioultra] Re: VU not Detected as Storage Device
Are using a Mac or a PC? What happens when you try to connect?
Amy Ruell
Sent from my iPhone
On Jan 12, 2018, at 9:10 AM, Cindy Ray <cindyray@xxxxxxxxx> wrote:
I have never been able to have my vu as a storage drive. I would have
liked it; I do fine using the stick.
Cindy Lou Ray
-----Original Message-----
From: varioultra-bounce@xxxxxxxxxxxxx
[mailto:varioultra-bounce@xxxxxxxxxxxxx] On Behalf Of Nicole Ming Hui ;
Pua
Sent: Friday, January 12, 2018 12:30 AM
To: varioultra@xxxxxxxxxxxxx
Subject: [varioultra] Re: VU not Detected as Storage Device
Hi,
I have tried with another cable: still can't be detected as portable
device.
Well, I am sure I could copy the file onto a USB-drive, but the point
is, something has gone wrong because I should not have to do that all
the time. If I have a suitable USB cable around, then, I should be
able to transfer the file from PC to VU without an extra step.
Please advise.
Thank you.
Regards,
Nicole
On 12/01/2018, Amy Ruell <aruell@xxxxxxxxxxx> wrote:
Hello,
I’m not sure exactly what is going on. I would try another cable
just in case that’s the issue. Does the cable fit snugly into the VU
? As an alternative, you might put the files you were trying to
transfer onto a thumb drive and then copy them to the flash disk on the
unit.
Sent from my iPhone
On Jan 11, 2018, at 8:38 AM, Nicole Ming Hui Pua
<nicole.mhpua@xxxxxxxxx>
wrote:
Hi,
Previously, I managed to connect my VU to my laptop and had it
recognised as one of the storage device.
However, I can't seem to do that again now. I thought it could be
the issue with the lead, but it is on a 'quick charge' from my laptop.
What could have gone wrong???
I was hoping to put some files onto the unit for reading. And my
unit is relatively new, bought last July.
Please advise.
Thank you.
Regards,
Nicole
