Figures as much - I am just accessing them on my other PC - not really going to fret over it too much - was just throwing it out there. Thanks for listening all. And have a Great day. Jim - don't know what you were talking about "We were never given any troubleshooting documentation or installation instructions for XP" Never asked about XP and we get many calls on programs that we DO NOT have documentation on. But, thanks for pointing that out. _____________________________________________________ Patricia L. Penrose Help Desk Supervisor UHS Hospitals | Information Services Dept. PHN: 607.763.8143 | FAX: 607.763.5224 EML: patti_penrose@xxxxxxx A great place to receive care | A great place to work. From: <James_McManus@xxxxxxx> To: <uhswindows7@xxxxxxxxxxxxx> Date: 11/17/2010 07:03 AM Subject: [uhswindows7] Re: Not Working.......... Sent by: uhswindows7-bounce@xxxxxxxxxxxxx A little quick research on Google reveals several posts from 09 that say that Symposium web client 4.5 is not compatible with IE.8 or IE 7 Don't; know if there is an updated version of the software since Nortel is in receivership. James McManus Help Desk Specialist I United Health Services 33-57 Harrison St Johnson City, NY 13790 (607) 763-6399 From: <Patti_Penrose@xxxxxxx> To: <uhswindows7@xxxxxxxxxxxxx> Date: 11/16/2010 02:24 PM Subject: [uhswindows7] Not Working.......... Sent by: uhswindows7-bounce@xxxxxxxxxxxxx One thing I can tell you that is not working - is my Symposium - ACD Tracking for Help Desk Calls. Not sure if it is an IE 8 issue or Windows 7 Have to look into further. I am able to log into the Application However - when i try to display a report - wants me to install the Active X try to install and get the following click retry and brings up Click install and............................ That's all she wrote.......................... _____________________________________________________ Patricia L. Penrose Help Desk Supervisor UHS Hospitals | Information Services Dept. PHN: 607.763.8143 | FAX: 607.763.5224 EML: patti_penrose@xxxxxxx A great place to receive care | A great place to work. --- Think before you print. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by e-mail, and permanently delete this e-mail. --- Think before you print. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by e-mail, and permanently delete this e-mail. --- Think before you print. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by e-mail, and permanently delete this e-mail. --- Think before you print. This message and any attachments may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by e-mail, and permanently delete this e-mail. G1 o1