Hello everyone. Mine played wonderfully like it did for almost a year and a quarter. Then: while I was listening to a song, it totally wouldn’t talk, except to say “files.” I haven’t a clue what happened. I’ve reset the sonsa about 5 times. I’ve pressed the power on and off with the volume button, then power with the button on the left of the play pause with the power, and then the play pause with the power. To no avail. It just says “files” when I press the power button. It won’t tell me it’s shutting down or anything. I can’t tell anything from how much battery life I have, to skipping to another song. What could have caused this, and how do I fix, please and thanks? Best wishes for a happy holiday everyone. (Belated Merry Christmas.)