That's very unusual, Pauline. The steps differ in no way at all, so if it worked on the Fuze, it should work on the Clip Plus as well. Now as far as VoiceBox is concerned, most likely it just stopped working. We have stopped sending it out with our players due to the fact that for unknown reasons it would just stop working and offer up a couple of different error messages. It actually failed me when I was recording the audio instructions for using it and that was the last straw, so I just switched to RBClip instead. I should also say that most customers are now using RBClip instead and are very pleased with it. Here's the link for the program itself: http://www.wuala.com/TalkingMP3Players/Utilities/RBClip-Setup20.exe/ Here's the link for the audio tutorial: http://www.blind-geek-zone.net/learn-how-to-easily-get-the-folders-and-files-that-you-put-on-the-talking-mp3-player-spoken-by-the-player/ I hope that helps. Regards, Laz On 3/5/14, Pauline Smith <zim1993@xxxxxxxxx> wrote: > Good Afternoon, > > I have been unable to add talk clips to my files. I get a message > saying "You do not have a voice running. Exiting Voicebox" or > something like that. I have a Sansa Clip Plus, which I do not like as > well as the Sansa Fuse I used to have. Unfortunately, I had to > purchase the Clip when I manage to misplace or lose the other player > last year. I had no trouble following the instructions in the Quick > Start guide and installing Talk Clips with the Fuse. Any help would > be appreciated. > > Pauline > > -- Talking MP3 Players with stereo FM radio, voice recording, and expandible memory! Priced under $100, plus free shipping in the US! Listen to our Introduction to Talking MP3 Players: http://www.blind-geek-zone.net/an-introduction-to-talking-mp3-players/ See our current special: http://www.talkingmp3players.com/specials.html Join our mailing list by sending a blank email with the word subscribe as the subject to: tmp-request@xxxxxxxxxxxxx Email: laz@xxxxxxxxxxxxxxxxxxxxx Skype: lazmesa Phone: 727 498-0121 Facebook: https://m.facebook.com/Talkingmp3players?_rdr Personal Facebook: https://m.facebook.com/laz.mesa