ok, i've got a head scratcher. an app that is sequenced in softricity, published in citrix. works fine for 95% of the folks. got a few that when they do a print to file (part of their processes that everyone does), the app locks up waiting to pull up that save file dialog box. if I run the app solely in softricity with the same user, i have no issues. i've checked out group memberships and was not able to determine a common group. i have deleted profiles to see if there was corruption. I am beginning to wonder if it's a screen update issue. anyone got any ideas? i'm just stumped and hoping someone may have something i can try out. thanks pw