I will check on that On Wed, Nov 26, 2014 at 9:44 AM, Jan <tinybeetle@xxxxxxxxx> wrote: > Check for print errors in the event log. At least that's what I run into. > I don't know how to fix them (other than a server reboot). > > They usually contain the following: > Event Type: Error > Event Source: Print > Event Category: None > Event ID: 6161 > "Win32 error code returned by the print processor: 6. The handle is > invalid." > > Your situation may be different since you're on x64 and my servers are > still x32. > > One thing that I've found that helps with some of my problematic users is > to change the printer settings on their desktop, unchecking "Enable > Advanced Printing Features" and ensuring that "Enable Bidirectional > Support" is also unchecked. > > On Wed, Nov 26, 2014 at 9:27 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx> > wrote: > >> I have a user that at apparently random times has her printers go Offline >> (as seen on the server). Usually this occurs after multiple print jobs but >> not every time. She is using a Canon Printer and an HP LaserJet printer. >> Both of which are currently mapped to HP laserJet 4 drivers. >> However she has the same issue if we use the Citrix universal driver. Th >> printer remains Online on her local PC, but it on the app server that the >> printer shows as offline and the jobs queue up in the spool. >> I am at a loss as to the cause at the moment. >> I think my next step is to see if we can set her up to log into a single >> server that we can troubleshoot on if there are any changes to the server >> that need to be made. >> >> We have W2k3 x64 and a mixture of XenApp 5.6 and 6.2 servers >> >> >> > >