[THIN] Re: printes going offline

  • From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
  • To: thin <thin@xxxxxxxxxxxxx>
  • Date: Wed, 26 Nov 2014 10:01:10 -0500

I will check on that

On Wed, Nov 26, 2014 at 9:44 AM, Jan <tinybeetle@xxxxxxxxx> wrote:

> Check for print errors in the event log. At least that's what I run into.
> I don't know how to fix them (other than a server reboot).
> They usually contain the following:
> Event Type: Error
> Event Source: Print
> Event Category: None
> Event ID: 6161
> "Win32 error code returned by the print processor: 6. The handle is
> invalid."
> Your situation may be different since you're on x64 and my servers are
> still x32.
> One thing that I've found that helps with some of my problematic users is
> to change the printer settings on their desktop, unchecking "Enable
> Advanced Printing Features" and ensuring that "Enable Bidirectional
> Support" is also unchecked.
> On Wed, Nov 26, 2014 at 9:27 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
> wrote:
>> I have a user that at apparently random times has her printers go Offline
>> (as seen on the server).  Usually this occurs after multiple print jobs but
>> not every time.  She is using a Canon Printer and an HP LaserJet printer.
>> Both of which are currently mapped to HP laserJet 4 drivers.
>> However she has the same issue if we use the Citrix universal driver.  Th
>> printer remains Online on her local PC, but it on the app server that the
>> printer shows as offline and the jobs queue up in the spool.
>> I am at a loss as to the cause at the moment.
>> I think my next step is to see if we can set her up to log into a single
>> server that we can troubleshoot on if there are any changes to the server
>> that need to be made.
>> We have W2k3 x64 and a mixture of XenApp 5.6 and 6.2  servers

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