[THIN] Re: printes going offline

  • From: Jan <tinybeetle@xxxxxxxxx>
  • To: thin-list <thin@xxxxxxxxxxxxx>
  • Date: Wed, 26 Nov 2014 09:44:22 -0500

Check for print errors in the event log. At least that's what I run into. I
don't know how to fix them (other than a server reboot).

They usually contain the following:
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 6161
"Win32 error code returned by the print processor: 6. The handle is

Your situation may be different since you're on x64 and my servers are
still x32.

One thing that I've found that helps with some of my problematic users is
to change the printer settings on their desktop, unchecking "Enable
Advanced Printing Features" and ensuring that "Enable Bidirectional
Support" is also unchecked.

On Wed, Nov 26, 2014 at 9:27 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>

> I have a user that at apparently random times has her printers go Offline
> (as seen on the server).  Usually this occurs after multiple print jobs but
> not every time.  She is using a Canon Printer and an HP LaserJet printer.
> Both of which are currently mapped to HP laserJet 4 drivers.
> However she has the same issue if we use the Citrix universal driver.  Th
> printer remains Online on her local PC, but it on the app server that the
> printer shows as offline and the jobs queue up in the spool.
> I am at a loss as to the cause at the moment.
> I think my next step is to see if we can set her up to log into a single
> server that we can troubleshoot on if there are any changes to the server
> that need to be made.
> We have W2k3 x64 and a mixture of XenApp 5.6 and 6.2  servers

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