[THIN] Re: print mapping failures
- From: Pat Coughlin <strangedog@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 22 Jul 2011 15:33:54 -0400
Ensuring the Citrix print service recycles after a spooler crash fixed
almost all my pain on this issue. Create a CMD file with:
Net Stop cpsvc
Net Start spooler
Net Start cpsvc
Make it the recovery action for the spooler service.
Pat Coughlin
Citrix Goon
On Fri, Jul 22, 2011 at 3:17 PM, Jason CitrixADmin
<jasoncitrix@xxxxxxxxx> wrote:
> What is the leading cause of sessions (citrix) where the printers fail to
> map? We get at least 2 or 3 calls a day from users who login and their
> printers don't show up. The app is set to map printers before starting and
> if they log out and log back in invariably the printers show up at that
> point. It seems to be spread across our entire environment, It happens on
> our x64 bit and 32 bit machines and on users with everything from Windows XP
> and the 9.2 client to windows 7 and 12.144 client. So far its nothing but a
> minor nuisance, but I have been asked to get a handle on it and make the
> problem better to reduce help desk calls. Of course it may b happening more
> often and users are simply not reporting it. We use a combination of Mapped
> Drivers (Mostly HP LaserJet 4) and citrix universal driver.
> All servers are Windows 2003 or 2003 64 bit. (We have 2 farms).
>
>
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