[THIN] Re: offline printers in session

  • From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
  • To: thin <thin@xxxxxxxxxxxxx>
  • Date: Wed, 18 Feb 2015 10:56:49 -0500

I have come across more users that experience this same issue and they are
printing wit the HP laserJet P2035.  However I have a large customer base
and this issue seems fairly isolated so I am not sure if being on a 64bit
machine is the only criteria.  While it seems top ONLY be happening on 64
bit machines I am wondering if there is an additional component that I have
not found yet.

On Fri, Feb 13, 2015 at 10:55 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>

> I have done that as well as turn off "bi-directional support" as i have
> seen that help as well.
> It has become quite frustrating.  The primary printer that this started
> with was a Canon with the UFR II drivers.
> On Fri, Feb 13, 2015 at 10:16 AM, Jan <tinybeetle@xxxxxxxxx> wrote:
>> Try turning off "Enable advanced printing features" in the desktop
>> printer preferences. I've found that tends to fix some of the issues.
>> On Fri, Feb 13, 2015 at 9:47 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx
>> > wrote:
>>> I have run across an odd situation.  I believe I have posted on this
>>> before, but have come up with more information about it.
>>> I have several clients that will print from within their session to the
>>> client mapped printers and then the printer will go "Offline" on the
>>> server.  On the client machine the printer is fine, but within their
>>> session the printer shows as offline and print jobs queue up.  As soon as
>>> the log out and back in they can print again.  I have been told that it
>>> only happens if they "print a lot" but I have not been able to find a
>>> threshold for "lot of printing."  These clients are using a variety of
>>> printers from HP laserJets to Canon UFRII printers.  They had no issues
>>> till they upgraded their machines to 64bit machines.   At one location the
>>> users that are running 64bit machines have this issue, but the one person
>>> with a 32 bit machine have no problem.  They are running version 13 of the
>>> Web client on the client side, but I have in the course of trouble-shooting
>>> tried everything from version 10.2 to the latest receiver version and saw
>>> no difference.  Is there any idea why this would start occurring after the
>>> update to a 64 bit OS on the client side?  Additionally in some cases the
>>> users have the Universal driver and in some they are mapped to a LaserJet 4
>>> driver and there is no difference.
>>> Thank you
>>> Jason

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