[THIN] Re: offline printers in session

  • From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
  • To: thin <thin@xxxxxxxxxxxxx>
  • Date: Fri, 13 Feb 2015 10:55:50 -0500

I have done that as well as turn off "bi-directional support" as i have
seen that help as well.
It has become quite frustrating.  The primary printer that this started
with was a Canon with the UFR II drivers.

On Fri, Feb 13, 2015 at 10:16 AM, Jan <tinybeetle@xxxxxxxxx> wrote:

> Try turning off "Enable advanced printing features" in the desktop printer
> preferences. I've found that tends to fix some of the issues.
> On Fri, Feb 13, 2015 at 9:47 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
> wrote:
>> I have run across an odd situation.  I believe I have posted on this
>> before, but have come up with more information about it.
>> I have several clients that will print from within their session to the
>> client mapped printers and then the printer will go "Offline" on the
>> server.  On the client machine the printer is fine, but within their
>> session the printer shows as offline and print jobs queue up.  As soon as
>> the log out and back in they can print again.  I have been told that it
>> only happens if they "print a lot" but I have not been able to find a
>> threshold for "lot of printing."  These clients are using a variety of
>> printers from HP laserJets to Canon UFRII printers.  They had no issues
>> till they upgraded their machines to 64bit machines.   At one location the
>> users that are running 64bit machines have this issue, but the one person
>> with a 32 bit machine have no problem.  They are running version 13 of the
>> Web client on the client side, but I have in the course of trouble-shooting
>> tried everything from version 10.2 to the latest receiver version and saw
>> no difference.  Is there any idea why this would start occurring after the
>> update to a 64 bit OS on the client side?  Additionally in some cases the
>> users have the Universal driver and in some they are mapped to a LaserJet 4
>> driver and there is no difference.
>> Thank you
>> Jason

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