Try turning off "Enable advanced printing features" in the desktop printer preferences. I've found that tends to fix some of the issues. On Fri, Feb 13, 2015 at 9:47 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx> wrote: > I have run across an odd situation. I believe I have posted on this > before, but have come up with more information about it. > > I have several clients that will print from within their session to the > client mapped printers and then the printer will go "Offline" on the > server. On the client machine the printer is fine, but within their > session the printer shows as offline and print jobs queue up. As soon as > the log out and back in they can print again. I have been told that it > only happens if they "print a lot" but I have not been able to find a > threshold for "lot of printing." These clients are using a variety of > printers from HP laserJets to Canon UFRII printers. They had no issues > till they upgraded their machines to 64bit machines. At one location the > users that are running 64bit machines have this issue, but the one person > with a 32 bit machine have no problem. They are running version 13 of the > Web client on the client side, but I have in the course of trouble-shooting > tried everything from version 10.2 to the latest receiver version and saw > no difference. Is there any idea why this would start occurring after the > update to a 64 bit OS on the client side? Additionally in some cases the > users have the Universal driver and in some they are mapped to a LaserJet 4 > driver and there is no difference. > > Thank you > Jason > >