[THIN] Re: offline printers in session

  • From: Jan <tinybeetle@xxxxxxxxx>
  • To: thin-list <thin@xxxxxxxxxxxxx>
  • Date: Fri, 13 Feb 2015 10:16:10 -0500

Try turning off "Enable advanced printing features" in the desktop printer
preferences. I've found that tends to fix some of the issues.

On Fri, Feb 13, 2015 at 9:47 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>

> I have run across an odd situation.  I believe I have posted on this
> before, but have come up with more information about it.
> I have several clients that will print from within their session to the
> client mapped printers and then the printer will go "Offline" on the
> server.  On the client machine the printer is fine, but within their
> session the printer shows as offline and print jobs queue up.  As soon as
> the log out and back in they can print again.  I have been told that it
> only happens if they "print a lot" but I have not been able to find a
> threshold for "lot of printing."  These clients are using a variety of
> printers from HP laserJets to Canon UFRII printers.  They had no issues
> till they upgraded their machines to 64bit machines.   At one location the
> users that are running 64bit machines have this issue, but the one person
> with a 32 bit machine have no problem.  They are running version 13 of the
> Web client on the client side, but I have in the course of trouble-shooting
> tried everything from version 10.2 to the latest receiver version and saw
> no difference.  Is there any idea why this would start occurring after the
> update to a 64 bit OS on the client side?  Additionally in some cases the
> users have the Universal driver and in some they are mapped to a LaserJet 4
> driver and there is no difference.
> Thank you
> Jason

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