nevermind...found it on citrix forum _________________________________ Michael Boggan Network Engineer/Citrix Admin Virtual Desktop Inc. Dallas, Texas Ph: (972) 960-6400 Fax: (972) 960-6445 email: mboggan@xxxxxxxxxxx http://www.virtualdesktopinc.com <http://www.virtualdesktopinc.com/> _________________________________ For Technical Support during business hours please send email to support@xxxxxxxxxxx or call the above toll free number for afterhours support. -----Original Message----- From: Michael Boggan Sent: Monday, September 15, 2003 10:21 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] normal.dot problem I have users running word on a new server. when they go to close word they get an error basically saying that they can't save the new normal.dot because of a file permission error. the path to the template directory is this: C:\WINDOWS\Application Data\Microsoft\Templates the C:\ is mapped to the users home directory on a NAS server and they have full access. i tried created a text file in that directory and had no problem. then was able to modify and delete it, so there is no permissions problem. Anyone have an idea why this is doing this? thanks, _________________________________ Michael Boggan Network Engineer/Citrix Admin Virtual Desktop Inc. Dallas, Texas Ph: (972) 960-6400 Fax: (972) 960-6445 email: mboggan@xxxxxxxxxxx http://www.virtualdesktopinc.com <http://www.virtualdesktopinc.com/> _________________________________ For Technical Support during business hours please send email to support@xxxxxxxxxxx or call the above toll free number for afterhours support.