Hi Al, Ricoh does things differently than most printer vendors. They store settings like "staple" under HKCU\Software\Ricoh instead of under HKCU\Printers. Therefore, the Citrix auto-create mechanism can't find those settings on the client to pass them up to the server. When you're logged on locally (as anyone, not just admin), you are working with HKCU\Software\Ricoh as they intended. So I don't think it's a permission problem. If the users don't have to switch back and forth between staple and non-staple, you can pre-populate HKCU\Software\Ricoh with a login script. Ricoh had something called a "mini-driver" that stores settings under HKCU\Printers. That works well but it may not be available anymore since they came out with a new universal driver. I haven't had time to test the universal driver to see where it hides things. If you want the mini driver and can't find it on the Ricoh web site, let me know. I'll get it to you somehow. Steve Raffensberger Produban US sraffens@xxxxxxxxxxx<mailto:sraffens@xxxxxxxxxxx> ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Alan Tropper Sent: Monday, March 12, 2012 3:09 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] citrix printing Hi All, I have a need for some of our users who require the use for 'staple' functionality on their printers through citrix. I have installed the native driver on our Xenapp6.0 Win200R2 servers and although the users can see the option in the printer preference settings to enable staples it is greyed out and they are unable to enable. When mapping the printer on the server logged on locally as admin I can change setting, any ideas if this is a permission issue and where to enable for users? The print driver in question is 'Ricoh Aficio MP C4500 PCL 6' Any ideas be great! Thanks Al Alan Tropper Dept of Child Protection Wintel Engineer Tel: 621 76322 This message may contain privileged and confidential information and is intended for the exclusive use of the addressee(s). You must not disclose this communication to anyone without the prior consent of the Department for Child Protection (DCP). If you have received this email in error, please notify us by return mail, delete it from your system and destroy all copies. DCP has exercised care to avoid errors in the information contained in this email but does not warrant that it is error or omission free.