[THIN] Re: acrobat.exe not closing when terminated from Win7 taskbar in Citrix session
- From: "Claus, Brian S." <BClaus@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 28 Oct 2010 14:06:04 -0400
Yes - it's disabled.
The behavior does not occur if the app is "X"ed from upper right corner
or
closed via "File / exit".
We can not duplicate the problem with users running Windows XP.
Only Win7 clients who close out of Adobe Acrobat Standard 8.1.0 via:
1. "right click and close from the taskbar" or
2. "right click and X from the taskbar"
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jim Kenzig
Sent: Thursday, October 28, 2010 1:26 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: acrobat.exe not closing when terminated from Win7
taskbar in Citrix session
Brian,
Are you certain that adobe updater is disabled on your server?
(http://kenzig.blogspot.com/2008/10/preventing-adobe-flash-shockwave-and
.html)
What I see happen all the time is if adobe sends an update out it starts
to run under the user and they can't run it and it stays open and the
profile also wont unload. Only way to stop the session is a server
reboot. I then log in as admin put the box in change user /install mode
and do the update. Run acrobate once and the put the box back to execute
mode. This fixes it until adobe try's updating again (even though you
have it disabled)
Jim Kenzig
http://www.kenzig.com <http://www.kenzig.com/>
On Thu, Oct 28, 2010 at 1:10 PM, Claus, Brian S. <BClaus@xxxxxxxxxxxxx>
wrote:
Adobe Acrobat Reader 8.1.0 running on Citrix 4.5 HFRU5, Server
2003. ICA client 11.0.1
When a user RIGHT CLICKS Adobe in their Windows 7 taskbar and
selects "Close Window" (or clicks on the app and then the 'red X') -
the acrobat.exe process never terminates on the server. Subsequent
launch attempts of PDFs do not open on-screen. To fix, all of the
user's acrobat.exe processes (1 per attempt) must be terminated before
Adobe will launch on screen again.
Anyone have any suggestions to fix this (aside from telling
users not to right-click / close window in Acrobat)?
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