[THIN] Re: XP SP3 breaking RDP?
- From: "Jason Patten" <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 12 Sep 2008 10:19:57 -0400
Ya know.. I cant get SP3 to install on my machine either .....
On Fri, Sep 12, 2008 at 6:18 AM, Nick Smith <nick@xxxxxxxxxxxxxxxxxx> wrote:
> Thanks for this Jim, which works.
>
>
>
> For laughs, my client made the mistake of contacting MS. Their response
> below.
>
> Don't know how they possibly expect a consumer to wade through this.
> ------------------------------
>
> *From:* Microsoft EMEA Consumer Technical Support [mailto:
> WINDO.PLTF.EU.00.EN.CVG.GUR.TS.1FL.PBA.00.WB@xxxxxxxxxxxxxxxxxxxxx]
> *Sent:* 11 September 2008 12:05
> *To:* Hilton Mail
> *Subject:* SRX1078304828ID - SRX1078304828
>
>
>
> Case Reference Number: 1078304828
>
>
>
> Dear Mr. Warren,
>
>
>
> As per the problem description enclosed in the case, you are not able to
> install windows XP Sp3.
>
>
>
> Please follow the steps mentioned below which can help us resolve the cause
> of the issue.
>
>
>
> Please provide us with the following information:
>
>
>
> - May I know which version of Windows you are using?
>
>
>
> - Do you have any Antivirus or Firewall installed (Brand and version)?
>
>
>
> - Internet connection type (Broadband or dialup or on a network)?
>
>
>
> - Is the computer connected to a network or domain?
>
>
>
> - Are there any error messages or numbers?
>
>
>
> - Please provide us with the screen shot of the System Property screen and
> System information screen on the following mail address:
>
>
>
> v-2presw@xxxxxxxxxxxxxxxxxxxxxxx
>
>
>
> - To open the System property screen type the following command on the RUN
> window.
>
>
>
> sysdm.cpl
>
>
>
> - To open the System information screen type the following command on the
> RUN window.
>
>
>
> msinfo32
>
>
>
> Here's how to capture screenshot:
>
>
>
> 1. Once the error message appears, press "Ctrl" + "Print Screen" on the
> keyboard.
>
>
>
> 2. Open Microsoft Word or Paint (Start->Programs->Accessories).
>
>
>
> 3. Click on Edit and click on Paste (once you paste, you will see the
> screen capture here).
>
>
>
> 4. Now save this file and send it to me.
>
>
>
> ACTION PLAN: Please follow the steps mentioned below which can help us
> resolve the cause of the issue.
>
>
>
> *During the installation of Windows XP SP3 if you get any Active X control
> please try to install it and proceed with the installation and in case if
> you face any problem then please refer to the following steps-*
>
>
>
> SUGGESTION 1-
>
>
>
> - Try to disable the third party software installed on the computer
>
>
>
> Note: - To disable the startup applications use the following steps:
>
>
>
> - Start the System Configuration Utility
>
>
>
> Click Start, click Run, type msconfig, and then click OK.
>
>
>
> The System Configuration Utility dialog box appears.
>
>
>
> - From the System Configuration Utility window click on the "Startup" tab
> from the top of the window.
>
>
>
> - Click on "Disable All" button which is at the bottom of the screen.
>
>
>
> - When you are prompted, click Restart to restart the computer.
>
>
>
> - After restarting the computer if we are getting the following message
> "You have used the System Configuration Utility to make changes to the way
> Windows starts. The System Configuration Utility is currently in Diagnostic
> or Selective Startup mode, causing this message to be displayed and the
> utility to run every time Windows starts".
>
>
>
> Please check the checkbox with the message "Don't show this message again"
> and click Ok.
>
>
>
>
> ===========================================================================================
>
>
>
> SUGGESTION 2
>
> - Delete the temporary files from the following folders:
>
>
>
> >> Type the following commands on the RUN window one by one and open the
> folders and delete all the files permanently:
>
>
>
>
>
> temp
>
>
>
> prefetch
>
>
>
> %temp%
>
>
>
>
> ===========================================================================================
>
>
>
> SUGGESTION 3-
>
> - Use the following link to download the SP3 on the computer and save the
> setup file on the desktop screen.
>
>
>
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&DisplayLang=en
>
>
>
>
>
>
>
> 1) Click the Download button on this page to start the download, or choose
> a different language from the drop-down list and click Go.
>
>
>
> Do one of the following:
>
>
>
> 2) To copy the download to your computer for installation at a later time,
> click Save or Save this program to disk.
>
>
>
> 3) Save the setup file on the computer desktop screen.
>
>
>
> - Restart the computer in safe mode.
>
> - To use a Safe Boot option, follow these steps:
>
>
>
>
>
> 1. Restart your computer and start pressing the F8 key on your keyboard.
> On a computer that is configured for booting to multiple operating systems,
> you can press the F8 key when the Boot Menu appears.
>
>
>
> 2. Select an option when the Windows Advanced Options menu appears, and
> then press ENTER.
>
>
>
> 3. When the Boot menu appears again, and the words "Safe Mode" appear in
> blue at the
>
> bottom , select the installation that you want to start, and then press
> ENTER.
>
>
>
> - Go back to the desktop screen and double left click on the save setup
> file for Windows XP SP3 to start the installation.
>
>
>
> Please let us know about the results as we will be more than happy to
> analyze them and work on further technical action plan. If you wish to
> proceed with our phone support option, please call us using the contact
> information mentioned below.
>
>
>
> I would like to take this opportunity to thank you once again for choosing
> Microsoft.
>
>
>
> Yours sincerely,
>
>
>
> Preeti Swara
>
> v-2presw@xxxxxxxxxxxxxxxxxxxxxxx
>
> 8:00am -5:00pm GMT, Mon-Fri
>
> Microsoft Product Support Services http://www.microsoft.com/uk/support
>
> Microsoft Contact Centre (UK): 0870 60 10 100
>
> Microsoft Contact Centre (Republic of Ireland): 1 850 940940
>
>
>
> We pride ourselves at Microsoft on delivering an excellent service and we
> trust that you are totally satisfied with the service you have received. If
> you have any feedback about my work or your support experience, please send
> your comments and suggestions to my manager and the UK Management team by
> e-mailing
> mailto:v-2madjo@xxxxxxxxxxxxxxxxxxxxxxx?subject=Attention_of_Madhur_Jolly<v-2madjo@xxxxxxxxxxxxxxxxxxxxxxx?subject=Attention_of_Madhur_Jolly>
>
>
>
>
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jim Kenzig http://thin.ms
> *Sent:* 08 September 2008 12:53
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: XP SP3 breaking RDP?
>
>
>
> Redownload and install the nrew RDP 6.1 update
> http://www.microsoft.com/downloads/details.aspx?FamilyID=6e1ec93d-bdbd-4983-92f7-479e088570ad&DisplayLang=en
>
> Jim Kenzig
> Blog: http://www.techblink.com
>
> On Mon, Sep 8, 2008 at 6:18 AM, Nick Smith <nick@xxxxxxxxxxxxxxxxxx>
> wrote:
>
> Guys,
>
> We've started having users download SP3 for XP. Once installed, when you
> run RDP it throws an error saying Data Execution Prevention is preventing
> it running. Also breaks the RDP ActiveX.
>
>
>
> Only solution we currently have is to uninstall – anyone got anything
> better?
>
>
>
> Nick
>
>
>
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