[THIN] Re: Word Option Grey'd out for users

  • From: "Jeff Bolton" <Jeff.Bolton@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Thu, 4 Feb 2010 15:11:30 -0500

Good idea, but there's nothing in there that applies to word...


From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Mark Oliver
Sent: Thursday, February 04, 2010 2:54 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Word Option Grey'd out for users

I'd do a RSoP & check ANY GPO applying to her




From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jeff Bolton
Sent: Friday, 5 February 2010 8:37 a.m.
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Word Option Grey'd out for users


I have an application on a XenApp 5/F1 203 server that calls MS Word
2003 for certain functions, but Word itself is not a published app.  

When the user calls Word from within her application, it's showing the
field codes in the document.  I know this is an option within Word and
she has tried to turn this off, but the option is grey'd out and she
can't change it.   When I check the server, the option is not enabled,
nor is it grey'd out.  Other users of the application do not have this
problem (the option is not enabled), it's only happening for this one
particular user.

She also has the same version Word installed on her PC and we've
confirmed that the option is not enabled there (I suspected at one point
that it might be calling word from her desktop, rather than the Citrix

I've tried entering install mode, turning the option on, then off again
and returning to execute mode in hopes that this setting would get
replicated to the user, but it doesn't seem to be working.  I'm guessing
that this must be a user option stored somewhere in the users hive of
the registry, but I have no idea where to find it.

Any ideas??? 



The information contained in this e-mail message may be privileged and
confidential information and is intended only for the use of the
individual and/or entity identified in the address of this message. If
the reader of this message is not the intended recipient, or an employee
or agent responsible to deliver it to the intended recipient, you are
hereby requested not to distribute or copy this communication. If you
have received this communication in error, please notify us immediately
by return e-mail. In this circumstance, we request that you delete the
original message from your system. 

This communication, including any attachments, is confidential. If you
are not the intended recipient, you should not read it - please contact
me immediately, destroy it, and do not copy or use any part of this
communication or disclose anything about it. Thank you. Please note that
this communication does not designate an information system for the
purposes of the Electronic Transactions Act 2002.

Other related posts: