[THIN] Word Option Grey'd out for users

  • From: "Jeff Bolton" <Jeff.Bolton@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Thu, 4 Feb 2010 14:37:06 -0500

I have an application on a XenApp 5/F1 203 server that calls MS Word
2003 for certain functions, but Word itself is not a published app.  

When the user calls Word from within her application, it's showing the
field codes in the document.  I know this is an option within Word and
she has tried to turn this off, but the option is grey'd out and she
can't change it.   When I check the server, the option is not enabled,
nor is it grey'd out.  Other users of the application do not have this
problem (the option is not enabled), it's only happening for this one
particular user.

She also has the same version Word installed on her PC and we've
confirmed that the option is not enabled there (I suspected at one point
that it might be calling word from her desktop, rather than the Citrix

I've tried entering install mode, turning the option on, then off again
and returning to execute mode in hopes that this setting would get
replicated to the user, but it doesn't seem to be working.  I'm guessing
that this must be a user option stored somewhere in the users hive of
the registry, but I have no idea where to find it.

Any ideas???


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