[THIN] Re: Web interface connection issues
- From: "Parker, Dennis" <Dennis.Parker@xxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Thu, 6 May 2004 08:17:21 -0700
There are several things that could cause this issue. Not fully
understanding your environment, I'm just going to throw out a few ideas for
basic troubleshooting.
1. Right click and save the .ICA file and see what IP Address is being
returned for the server address, then ping (if you should be able to ping
that address through the firewall) and Telnet to that IP address on whatever
port your server is configured for (Default 1494).
2. Check the settings in Web Interface Admin to make sure that they all
look correct for internal vs. external access. I'm assuming that you are
NATing the Citrix servers, so will probably need to put an Alt Address in
the Citrix servers and configure the Web Interface accordingly.
3. Consider using Secure Gateway? Then you don't have to use an Alt
Address, just follow the instructions for setting up Secure Gateway which
runs over port 443.
Dennis Parker, MCSE, CCA
Senior Systems Analyst
Fiserv EFT
4550 SW Macadam Ave, Ste 100
Portland, Or. 97239
Direct: 503-274-6785
Fax: 503-274-6619
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-----Original Message-----
From: Justin Martin [mailto:jmartin@xxxxxxxxxx]
Sent: Thursday, May 06, 2004 7:39 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Web interface connection issues
I have just setup a new XP server on Windows 2003 and I am having
problems connecting via the web interface from outside the network. The
exact error is this "Cannot connect to the Citrix Metaframe server.
There is no Citrix Metaframe server configured on the specified
address". All internal clients can connect and use the published apps.
Here is my setup
Windows 2000 Domain
Terminal Server licensing installed on a 2000 DC
Windows 2003 Standard fully patched running MetaFrame XP FR3
XML service is sharing port 80
Behind a Firewall - for testing purposes all ports are open from
specified source IP's only.
Clients outside connect direct to the website via IP address, login page
works, shows published apps then when a users clicks on one the error
comes up. External clients running the ICA client can get to a desktop
no problem.
Do I need to use altaddr? Anyone have any suggestions? My addresses for
the server and firewall are: external 204.x.x.x, internal 192.x.x.x
Thanks
Justin
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constraint to scaling up?! Get this free white paper to understand the
real constraints & how to overcome them. SAVE MONEY by scaling-up rather
than buying more servers.
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