[THIN] Re: Web Client Never Connects

  • From: Aaron Dokey <adokey@xxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Tue, 22 Oct 2002 08:20:22 -0400

Jim,

Thanks for the response.

He is using a local ISP, I'm thinking of calling them if I can't get this
resolved soon.  We are running NFuse 1.6, and the altaddr shows up every
time for me.  But, I will have him double check next time I talk.  I have
also sent him an email about uninstall and reinstalling the client.

Thanks again,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444 
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: Jim Hathaway [mailto:JimH@xxxxxxxxxxxxxxx]
Sent: Monday, October 21, 2002 7:59 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Web Client Never Connects



It certainly might be worthwhile to have the user try the full PN client
as well. That way at least you could walk them through the setup and
know he's getting the correct settings.

Is this guy using any of the 'free' i-net providers? They can cause
trouble sometimes.

What version of Nfuse are you running? Does the user have the ability to
right click on a pub applink from Nfuse save the ICA file and look at it
in notepad to see if he's getting the altaddr?

You might also want to have him fully uninstall his existing client, and
then install the full PN or the webclient again. I've seen some client
upgrades that didn't go so well.

J



-----Original Message-----
From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]=20
Sent: Monday October 21, 2002 1:22 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects


Yes, they are set properly.  I'm only having problems with this one
user, we
have a large number of people connecting this way.

I will have my user try and telnet to 1494 tomorrow and see what
happens.

Thanks,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444=20
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: Robertson, Russell [mailto:Russell.Robertson@xxxxxxxx]
Sent: Monday, October 21, 2002 4:16 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



I always find it very useful to use something like HyperTerminal to
connect
direct to TCP port 1494 to confirm this connection can be made. Try with
both IP address and name, this will confirm that the net connection
isn't
the problem. Also are there alternate addresses for the server and are
they
being used?

Just a thought.

Regards

Russell
Russell Robertson
Systems Engineer
Amerada Hess Ltd.

-----Original Message-----
From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]=20
Sent: 21 October 2002 21:06
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



He's connected directly to the net via dial-up, and has no firewall
software
installed.

Thanks,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444=20
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: george.wasgatt@xxxxxxxxxxxx [mailto:george.wasgatt@xxxxxxxxxxxx]
Sent: Monday, October 21, 2002 3:59 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Web Client Never Connects




Firewall problems on his end ?

-----Original Message-----
From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
Sent: Monday, October 21, 2002 4:02 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



Yes, it's only affecting the one user, but he is not the only one
connecting
from outside, we have many.  He told me that he has never actually
gotten
on, and has only called because his boss was nagging...

He does not have the full PN client, just the stripped down client
installed
via NFuse.  I see his connections coming through the firewall, but at
his
end he never connects.

Thanks,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444=20
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: Gunn, Jeff [mailto:Jeff.Gunn@xxxxxxx]
Sent: Monday, October 21, 2002 3:09 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



Well, nothing comes to mind, but I'll take a stab with the
troubleshooting...

Is this only affecting this one user?  Is he the only one with this
configuration?  Can he connect with the full PN client?

        -Jeff

> -----Original Message-----
> From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
> Sent: Monday, October 21, 2002 3:06 PM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: Web Client Never Connects
>=20
>=20
>=20
> Anyone?
>=20
> -Aaron
>=20
> -----------------------
> Aaron Dokey - MIS
> Reid Tool Supply
> 2265 Black Creek Rd.
> Muskegon, MI   49444=20
> (231) 777-3951
> (231) 767-3772 (Direct)
> -----------------------
>=20
> -----Original Message-----
> From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
> Sent: Monday, October 21, 2002 8:17 AM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Web Client Never Connects
>=20
>=20
>=20
> I've got a remote user who is connect with NFuse and when he=20
> launches an app
> it sits at the initializing dialog box and eventually says=20
> that there are
> network problems and it was unable to connect.  It then=20
> continues to retry
> and fails every time.  I've checked our firewall logs and I=20
> do indeed see
> his connections coming through.
>=20
> He is running Windows 98 with IE 5.50.4522.1800.  Does anyone=20
> have insight?
> I've had him download an updated client but that hasn't helped.=20
>=20
> Thanks,
> Aaron
>=20
> -----------------------
> Aaron Dokey - MIS
> Reid Tool Supply
> 2265 Black Creek Rd.
> Muskegon, MI   49444=20
> (231) 777-3951
> (231) 767-3772 (Direct)
> -----------------------
> ***********************************************
> This weeks sponsor Emergent Online
> http://www.go-eol.com
> Visit Jim Kenzig of thethin.net at the
> Emergent Online Booth #221 at Citrix Iforum 2002!
>
He's connected directly to the net via dial-up, and has no firewall
software
installed.

Thanks,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444=20
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: george.wasgatt@xxxxxxxxxxxx [mailto:george.wasgatt@xxxxxxxxxxxx]
Sent: Monday, October 21, 2002 3:59 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Web Client Never Connects




Firewall problems on his end ?

-----Original Message-----
From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
Sent: Monday, October 21, 2002 4:02 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



Yes, it's only affecting the one user, but he is not the only one
connecting
from outside, we have many.  He told me that he has never actually
gotten
on, and has only called because his boss was nagging...

He does not have the full PN client, just the stripped down client
installed
via NFuse.  I see his connections coming through the firewall, but at
his
end he never connects.

Thanks,
Aaron

-----------------------
Aaron Dokey - MIS
Reid Tool Supply
2265 Black Creek Rd.
Muskegon, MI   49444=20
(231) 777-3951
(231) 767-3772 (Direct)
-----------------------

-----Original Message-----
From: Gunn, Jeff [mailto:Jeff.Gunn@xxxxxxx]
Sent: Monday, October 21, 2002 3:09 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: Web Client Never Connects



Well, nothing comes to mind, but I'll take a stab with the
troubleshooting...

Is this only affecting this one user?  Is he the only one with this
configuration?  Can he connect with the full PN client?

        -Jeff

> -----Original Message-----
> From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
> Sent: Monday, October 21, 2002 3:06 PM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: Web Client Never Connects
>=20
>=20
>=20
> Anyone?
>=20
> -Aaron
>=20
> -----------------------
> Aaron Dokey - MIS
> Reid Tool Supply
> 2265 Black Creek Rd.
> Muskegon, MI   49444=20
> (231) 777-3951
> (231) 767-3772 (Direct)
> -----------------------
>=20
> -----Original Message-----
> From: Aaron Dokey [mailto:adokey@xxxxxxxxxxxx]
> Sent: Monday, October 21, 2002 8:17 AM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Web Client Never Connects
>=20
>=20
>=20
> I've got a remote user who is connect with NFuse and when he=20
> launches an app
> it sits at the initializing dialog box and eventually says=20
> that there are
> network problems and it was unable to connect.  It then=20
> continues to retry
> and fails every time.  I've checked our firewall logs and I=20
> do indeed see
> his connections coming through.
>=20
> He is running Windows 98 with IE 5.50.4522.1800.  Does anyone=20
> have insight?
> I've had him download an updated client but that hasn't helped.=20
>=20
> Thanks,
> Aaron
>=20
> -----------------------
> Aaron Dokey - MIS
> Reid Tool Supply
> 2265 Black Creek Rd.
> Muskegon, MI   49444=20
> (231) 777-3951
> (231) 767-3772 (Direct)
> -----------------------
> ***********************************************
> This weeks sponsor Emergent Online
> http://www.go-eol.com
> Visit Jim Kenzig of thethin.net at the
> Emergent Online Booth #221 at Citrix Iforum 2002!
> Register now at:
> http://www.citrixiforum.com/registerNow.html
> ***********************************************=20
> For Archives, to Unsubscribe, Subscribe or=20
> set Digest or Vacation mode use the below link.
>=20
> http://thethin.net/citrixlist.cfm
> ***********************************************
> This weeks sponsor Emergent Online
> http://www.go-eol.com
> Visit Jim Kenzig of thethin.net at the
> Emergent Online Booth #221 at Citrix Iforum 2002!
> Register now at:
> http://www.citrixiforum.com/registerNow.html
> ***********************************************=20
> For Archives, to Unsubscribe, Subscribe or=20
> set Digest or Vacation mode use the below link.
>=20
> http://thethin.net/citrixlist.cfm
>=20
***********************************************
This weeks sponsor Emergent Online
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Register now at:
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Emergent Online Booth #221 at Citrix Iforum 2002!
Register now at:
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Emergent Online Booth #221 at Citrix Iforum 2002!
Register now at:
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Emergent Online Booth #221 at Citrix Iforum 2002!
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Visit Jim Kenzig of thethin.net at the
Emergent Online Booth #221 at Citrix Iforum 2002!
Register now at:
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