[THIN] Re: Users missing from TSadmin
- From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Sat, 23 Oct 2004 06:51:42 +1000
Hi Kyle,
TSadmin is dependent on appropriate reporting from the TS servers hosting the
application instances. If the application has hung and is using excessive
system resources, then the reporting can fail.
If the application difficulty the users were having is that the application
doesn't respond, then I wouldn't be terribly surprised at what you are seeing.
I guess that's the bad news.
The good news is that if you use a CPU control application (Appsense perfomance
manager, Armtech, TMUlimit, TScale, or Threadmaster [free]) you'll find that
not only will system performance and stability improve, but application
stability will improve as well.
An example I can give is one of our sites where they had chronic problems, with
people using huge spreadsheets or powerpoint presentation, a excel and
powerpoint instances locking up and chewing up 100% of a CPU. Once we were
conrolling CPU utilization, the application lockups have become a rare rather
than a daily occurrence.
It's made me realise that there are functional as well as resource benefits to
restricting application CPU usage.
Depending on your budget, try a trial copy of TScale or Appsense, or download
and install Threadmaster. THreadmaster is pretty darn basic compared t the
other products, but the price is right and it's heaps better than nothing.
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of Kyle Torretta
Sent: Sat 23/10/2004 1:53 AM
To: thin@xxxxxxxxxxxxx
Cc: Filippi Williams; Timothy Shu
Subject: [THIN] Users missing from TSadmin
Hello,
Recently I have encountered an interesting issue in TSadmin. I have received
two calls this week from 2 different users who were connected and working
inside of our published apps, but they were not visible in TSadmin; and we need
to shadow them as they encountered difficulty in using the apps. I had them
verify that they were connected to a specific server in the farm(used the ICA
icon in systray), and checked/refreshed the server(s) many times but they would
not appear in the list of users. Both users in question hit multiple servers
in the farm, but were not visible at any time on any server. They are set up
the exact same way as the other users, to my knowledge ... but I could be
overlooking something. We use Win2k (SP3) servers with Citrix XPE FR2.
Has anyone ever previously encountered an issue like this? Any and all
assistance is greatly appreciated.
Thanks,
Kyle
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