[THIN] Trend Scanmail 7 Outlook Spam folder error
- From: "Jim Kenzig ThinHelp.com" <jkenzig@xxxxxxxxx>
- To: THIN <thin@xxxxxxxxxxxxx>
- Date: Tue, 16 Jan 2007 14:13:32 -0500
Hi folks,
We just got around to upgrading to Trend Scanmail 7 for our exchange server
and it added a Spam folder to out TS Outlook 2003 users folder and puts spam
messages there. If a user gets a non spam message and wants to flag the user
as a safe send they get an error message that reads "*There must be at least
one name in the "To" or "CC" or "BCC" fields* when adding the sender to
approved sender on the list. . Apparently a DLL file Outlvbs.dll needs to
be copied over to the Terminal server Office11 folder (for 2003) in orger
for this to work. I wanted to document this someplace as a search on the web
via google did not find this for me. here is the Trend KB article on it.
JK
ScanMail for Exchange (SMEX) 7.0 Approved Senders List on Terminal Server
clients appear as normal emails *Solution ID:* 127258
*A recent system upgrade added a '1' or '2' to old solution IDs. You find
these solutions by removing or retaining the extra '1' or '2'.* *Product:*
ScanMail for Exchange - 7.0 2000/2003 *Operating System:* Windows 2000
Server, Windows XP *Published:* 12/7/05 3:08 PM
*Problem:*
After installing SMEX 7.0 on a Terminal Server with Outlook 2002/2003, the
Spam Mail folder and the Approved Senders List appear on the user's mailbox.
However, upon opening the Approved Sender List management form, it appears
like a normal email instead of a form. Also, the message *There must be at
least one name in the "To" or "CC" or "BCC" fields* appears when adding
approved sender on the list.
The Approved Senders List appears like
Click
*here*<http://solutionfile.trendmicro.com/imageFile/27258/Approved-bad_big.gif>to
see a bigger image.
instead of the following:
Click
*here*<http://solutionfile.trendmicro.com/imageFile/27258/Approved-good_big.gif>to
see a bigger image.
The issue does not occur if the client is using standard standalone
Microsoft Outlook 2002/2003.
*Solution:*
The issue occurs when installing Outlook 2002/2003 on a machine that is
running Terminal Services, which does not have a copy of the file that
Outlook needs to run custom forms.
To resolve the issue:
1. Go to a client that is also running Outlook 2002/2003.
2. Go to ..\Program Files\Microsoft Office\Office10 and look for the
Outlvbs.dll file.
3. Copy the file to the ..\Office10 directory of the Terminal Server
client.
For more information, refer to *Forms with VBScript do not work with
Terminal Services in Outlook 2002 and in Outlook
2003<http://support.microsoft.com/default.aspx?scid=kb;en-us;302003>
*.
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
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