[THIN] Re: Training Admins on Citrix
- From: "Jim Kerr" <jim@xxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 4 Feb 2004 16:24:32 -0500
I guess I am missing something, but why not send them to a training class at
a CALC?
----- Original Message -----
From: "Jennifer Hooper" <jennifer.hooper@xxxxxxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Wednesday, February 04, 2004 3:45 PM
Subject: [THIN] Re: Training Admins on Citrix
Thanks Jeremy
Fortunately, this is a situation where they will be doing support only, so
that's really nice. I think they will need more training on Program
Neighborhood and RSA than anything. :D I have all my processes documented
and such... But you covered some very good points, and I think that I will
certainly have to institute an in doubt policy. "If in doubt, DON'T"
Unfortunately, when being tasked with cross-training across the Pond, "go
buy books" isn't an acceptable answer to management. Thank god for
Shadowing. This will be fun... Having to come in at 5am to do training from
PST to GMT. Lovely! :D
Jennifer
-----Original Message-----
From: Thomas, Jeremy [mailto:Jeremy.Thomas@xxxxxxxxxxxxxx]
Sent: Tuesday, February 03, 2004 16:30
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Training Admins on Citrix
Jennifer,
These are your admins supporting your environment, so the place to start has
to be your technical documentation. Go through the design, make sure they
understand how these decisions were arrived at, go through the processes and
procedures you use and make sure they understand those as well. I find it's
usually easier to understand something real-world you can relate to rather
than the myriad of technical possibilities.
Make sure they "think" TS rather than PC-server. TS a a far more rigourous
environment, as when one machine fails, it can have a big impact. It's a
mindset that's closer to mainframes - command and control ("A new print
driver? You can't have it until it's been packaged, tested in staging,
approved by IT and your senior management, and then you'll have to wait for
the next quarterly downtime weekend"), rather than the "traditional"
cavalier attitude lots of us grew up with on PCs ("Just re-apply the
servicepack and see if it goes away")
And buy some books.
Regards,
Jeremy Thomas
-----Original Message-----
From: Jennifer Hooper [mailto:jennifer.hooper@xxxxxxxxxxxxx]
Sent: dinsdag 3 februari 2004 19:54
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Training Admins on Citrix
Hi Gang -
I've been tasked with putting together a training session for our
Global Support team. I've done tons of Citrix training before, BUT, it's
all been for users. Now I need to train other administrators. I have a
real good idea of what I want to cover... But I would like some input so I
don't leave out any crucial details. I need them to be able to support the
Citrix infrastructure in the times when we are not available here in the US.
Thanks!
Jennifer
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