FYI I don't know if this service was in MPS 3 FR 1 but it appears in PS 4.0. This service controls the advanced Citrix universal printer driver and must be stopped before the spooler can be stopped so you can clear stuck jobs. The name that the Citrix prining service uses is CpSvc.exe. So a batch job to clear the spoolers now has to look something like this: net stop CpSvc net stop spooler echo y | del c:\windows\system32\spool\printers\*.* c:\timeout.exe 5 net start CpSvc net start spooler (note timeout.exe is a resource kit utility also available on http://thethin.net/timeout.zip ) Regards, Jim Kenzig http://thin.net