[THIN] Re: "There is no route to the specified subnet address" error

  • From: "Raffensberger, Stephen D" <sraffens@xxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Wed, 30 Nov 2011 08:12:06 -0500

If you have many XenApp servers and you do address translations in your
Web Interface, you might have missed one server in the translation



Steve Raffensberger

Citrix Administrator

Produban US



From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Loren Wheatly
Sent: Wednesday, November 30, 2011 12:27 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] "There is no route to the specified subnet address"



My company has only just started to receive the following intermittent
error when users are connecting remotely.

"Unable to launch your application. Contact your help desk with the
following information: Cannot connect to the Citrix XenApp Server.
There is no route to the specified subnet address"

Users are connecting to a Cisco ASA Appliance which then directs to a
Citrix Web Interface Server.  The strange thing is if they retry after a
minute or so then all works fine.  Issue is very intermittent otherwise
the remote access solution works fine

We run the following:

Windows 2003 R2 SP2
Citrix XenApp 4.5
Session Reliability is enabled
Citrix Web Client V10.150

Any ideas on where to start for troubleshooting?  Could this be a client
issue?  Should I install the latest ICA Client?

Any ideas appreciated


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