[THIN] Re: "There is no route to the specified subnet address" error

  • From: "James Scanlon" <James.Scanlon@xxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Wed, 30 Nov 2011 09:38:24 -0000

Is it a particluar server listed in the published app / desktop that
doesnt exist or is not configured correctly?
The last time we had the issue we had to Check the connection Settings
in TCSS.msc - ensure there are no connection limits under network
adapter. 
Ensure WI / CSG and the CAG can access the server directly via DNS and
the specified IP....

________________________________

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Loren Wheatly
Sent: 30 November 2011 05:27
To: thin@xxxxxxxxxxxxx
Subject: [THIN] "There is no route to the specified subnet address"
error


Hi

My company has only just started to receive the following intermittent
error when users are connecting remotely.

"Unable to launch your application. Contact your help desk with the
following information: Cannot connect to the Citrix XenApp Server.
There is no route to the specified subnet address"

Users are connecting to a Cisco ASA Appliance which then directs to a
Citrix Web Interface Server.  The strange thing is if they retry after a
minute or so then all works fine.  Issue is very intermittent otherwise
the remote access solution works fine

We run the following:

Windows 2003 R2 SP2
Citrix XenApp 4.5
Session Reliability is enabled
Citrix Web Client V10.150

Any ideas on where to start for troubleshooting?  Could this be a client
issue?  Should I install the latest ICA Client?

Any ideas appreciated

Thanks
Loren


______________________________________

C. Hoare & Co. is authorised and regulated by the Financial Services Authority 
with registration no. 122093.  The FSA’s address is 25, The North Colonnade, 
Canary Wharf, London E14 5HS.
Registered in England no. 240822.  Registered office 37 Fleet St, London, EC4P 
4DQ

Confidentiality Disclaimer:
This message and attachments are confidential and may be privileged, and are 
sent for the personal attention of the addressee(s).  If you are not the 
intended addressee, any use, disclosure or copying of this document is 
unauthorised. Information transmitted by email may be intercepted, lost, 
destroyed, corrupted or delayed and as a result, C. Hoare & Co. do not accept 
responsibility for any errors or omissions in the contents of this message. If 
you would like to confirm the contents of this email, please request a hard 
copy version.

If the contents of this message are of a personal nature, the email will have 
been sent in a personal capacity and not on behalf of C. Hoare & Co.

Monitoring/Viruses:
C. Hoare & Co. may monitor all incoming and outgoing emails in line with 
current legislation. Although emails are screened for viruses, C. Hoare & Co. 
cannot guarantee that any transmissions will be virus free.
________________________________________

Other related posts: