[THIN] Re: The case of the disappearing autocreated printer
- From: Marc-André Lapierre <malapierre@xxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 30 Mar 2006 09:46:08 -0500
Do you know if when the printer disappears WFSHELL is still running? Any event
log?
________________________________
De : thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] De la part de
nick digital
Envoyé : 28 mars 2006 11:52
À : thin@xxxxxxxxxxxxx
Objet : [THIN] Re: The case of the disappearing autocreated printer
Hello Matthew,
Check out:
CTX106744-Auto-created Printers Do Not Appear in the Published Application When
Establishing Multiple Session IDs on One Server with the Same User Account
http://support.citrix.com/article/CTX106744&searchID=17495217
This should not be a problem if the user session shares, it may be best to
figure out why session-sharing is breaking.
Regards,
Nick
On 3/28/06, Matthew Shrewsbury <MShrewsbury@xxxxxxxxxxxxxxx> wrote:
I've found out additional info. If the user starts Excel app they can print
just fine. If they then launch Outlook and switch back to Excel the printer is
gone. Both the apps are running on the same server and are being run through
the web interface.
I've noticed that session sharing doesn't appear to be work. Each time an app
is lunched it runs the logon script again and appears to start its own session.
Anyone had this or have any ideas why it would do this?
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+
Network Manager
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Matthew Shrewsbury
Sent: Tuesday, March 28, 2006 9:51 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN ] The case of the disappearing autocreated printer
User are randomly complaining about there autocreated printer disappearing. For
example a person logs on and prints in the morning. Later they go to print from
Excel and the printer is missing.
Observations:
1) Users always first report this from Excel. It seems they always notice this
when they go to print from Excel although the printer is gone for all apps.
2) Only users of autocreated printers are complaining of this problem. Users
that have network printers don't have any issues.
3) Closing out of the Citrix session and then logging back in always seems to
fix the problem.
I'm running PS4 A on Win2K SP4. I am running most current hotfixes including
PSE400W2KR01.
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA Server+
Network Manager
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