[THIN] Terminal Server Licensing Issue - I think?? Need help
- From: "Armstrong, Robert" <robert.armstrong@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 8 Jun 2006 08:58:31 -0400
Greetings,
We recently deployed several new laptops to remote users. These users
establish a VPN tunnel via Checkpoint's Secure Remote Client and then
try to access Citrix MF XPe SP3 FR3 publications via Citrix Program
Neighborhood but cannot. Here is what happens:
1. User establishes VPN tunnel with no problems (user can access file
shares, Exchange e-mail, web services etc. with no problems)
2. User opens CPN and all assigned publications are available in the
application set.
3. IF there is no
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing\Store key, and the
user runs one of the publications, the client (Windows XP Pro SP2 )
retrieves a client license from the TS Licensing server and the Citrix
publication opens with no problems.
4. Subsequent attempts to open any publications fail.
5. IF the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing\Store is
deleted, the user can open a single publication one time and then any
subsequent attempts to run a published app fail. No connect errors
appear. The connect status dialog appears, rolls to 100% and then
simply disappears.
Here is what I've verified:
1. The problem occurs with ICA and RDP. (e.g. we can open a remote
desktop connection to any Citrix server (via RDP) one time only and
subsequent attempts fail until the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing\Store is deleted)
2. Client machine has full WINS and DNS query capability through the
VPN and can resolve hostnames and FQDNs for any server on our private
network.
3. When the client machine is connected locally to the network, the
problem described above DOES NOT occur.
4. We've checked the permissions on the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing\Store key and user has
full control permissions on the key.
If anybody has any suggestions or additional troubleshooting ideas on
resolving this issue, they would be greatly appreciated.
Thank you,
Robert Armstrong
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