[THIN] Re: Strange Outlook 2000 Issue

  • From: "Taylor, George" <gtaylor@xxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Tue, 27 Apr 2004 14:50:37 -0600

Yep, seen it a lot here, This might help or atleast explain.=20

SYMPTOMS
Under some circumstances, the option to select a printer name in the
Print dialog box may not be available. This can occur despite having
more than one printer installed.=20
CAUSE
You entered the Print dialog box using the following steps:=20
You opened your Inbox with the preview pane turned on. The message in
the preview pane is formatted as HTML.
On the File menu, you clicked Print Preview, and in the Print Preview
dialog box you clicked Print.

-or-

On the File menu, you clicked Print.=20
The above steps open the Print dialog box with the printer Name list not
available (grayed). Using the above steps with other mail formats (not
HTML), allows you to choose the printer name from those installed.

This behavior occurs with the Memo Style. Selecting the Table Style
makes available the printer Name list so you can select different
printers.=20
RESOLUTION
Use one of these methods to select a printer other than the default
printer listed in the printer Name list.=20
Method 1
Double-click the HTML message to open it, and on the File menu, click
Print. This will open the Print dialog box allowing you to select the
name from the list of installed printers.=20
Method 2
In the Print dialog box, click to select the Table Style, change
printers, and then click to switch back to the Memo Style to specify a
printer.=20
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article.=20

-----Original Message-----
From: Christian Dady [mailto:cadady@xxxxxxxxx]=20
Sent: Tuesday, April 27, 2004 2:43 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Strange Outlook 2000 Issue

Took a call on an issue printing from Outlook 2000, and I'm wondering if
anyone else has run into this.

If a user tries to print when an Email is displayed in the preview
plane, only the clients default printer is available, no matter if the
user clicks on the print icon or uses File\Print.  If the user actually
opens the same message, all the client printers are available.

Anyone seen this?  A coworker has Outlook 2000 on his desktop, and has
experienced the same behavior.  Outlook XP works fine.

Thanks,

-Christian Dady, Target Corp.=20

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********************************************************
This week's sponsor - Emergent Online
Emergent delivers end-to-end solutions for private and public sector clients. 
From centralized application management, business continuity, outsourcing, to 
application development, security, and messaging solutions.
http://www.go-eol.com/index.asp
**********************************************************
Useful Thin Client Computing Links are available at:
http://thin.net/links.cfm
***********************************************************
For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
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