[THIN] Re: Spooler hangs
- From: "P.J. Johannsen" <pjohannsen@xxxxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 08 Jan 2003 13:04:13 -0700
I don't think this what is causing the problem below, but here is a
follow-up to the last post.
We actually had the same problem on Win2K, Metaframe XPe and older versions
of the client with users hanging the spoolers. Clients before 6.2 seemed to
have speed issues with printing for us that didn't exist using the RDP
client. If a user logged out before the print job was complete, it waited
for the remainnig part of the job and hung the client/printer.
We worked it from several directions. Stopping/starting the spooler service
and deleting the printer or creating scripts that removed the spool files.
We also worked on setting up alerts that would run a script to clear out the
spooler files if a certain number of print jobs were in the queue since that
generally pointed to a hung spooler.
The newer clients allowed for printing to work faster which solved most of
our issues. The other note is that FR2 supports clearing the print queues
when a user logs of the box. That took care of it for us.
PJ
>From: "Andrew Deters" <adeters@xxxxxxx>
>Reply-To: thin@xxxxxxxxxxxxx
>To: <thin@xxxxxxxxxxxxx>
>Subject: [THIN] Re: Spooler hangs
>Date: Wed, 8 Jan 2003 14:17:49 -0500
>
>
>We had a similar problem. Win NT TSE Sp6 XPe SP1 & SP2.
>
>With SP2 there are some registry flags(documented in the readme) that can
>be
>set to assist in preventing spooler shutdowns. Making a long story short
>our users would disconnect orphaning their printers with print waiting then
>re-connect . This would hang the spooler. We set the flags in SP2 that
>say
>when a session disconnects get rid of all printers associated with that
>session and don't worry if there's documents waiting.
> We also started rebooting our term servers 1 per night until they have
> all
>been rebooted then start again.
>We haven't had a spooler hang since October.
>I might add they say that this does not happen in W2k however we are all
>NT4
>TSE.
>
>
>We also removed references to HP monitors from the registry but I cannot
>recall where we came upon that information.
>Hope this helps.
>
>
>
>
>-----Original Message-----
>From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
>Behalf Of TBrookus@xxxxxxxxxxxxxxx
>Sent: Wednesday, January 08, 2003 12:26 PM
>To: thin@xxxxxxxxxxxxx
>Subject: [THIN] Spooler hangs
>
>
>
>I think I sent a message a while back regarding servers having spooler
>problems all of a sudden. I've narrowed down the problem slightly. (
>Problem occurs on Win NT TSE SP 6 - Metaframe XPe SP2)
>
>When connecting from a few clients, the printer auto-creation process hangs
>the spooler on the server that is being connected to. This means that the
>spooler service has to be stopped and started. I've tried changing the
>driver on the local client (even to LaserJet 4) and the problem still
>occurs. Tried different users as well as different Citrix Client versions
>and still have the same problem. Other clients can connect with the same
>printer and map it successfully and not cause any issues. It seems that
>whatever it is about a few client's machines (mine is one of them) can
>break the spooler service on any NT servers. Oddly, connecting to a Win
>2000 Terminal Server box has no problems.
>
>Anyone seen anything like this? This is getting to be a big issue.
>
>Thanks for any help,
>Tony
>
>
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