[THIN] Re: Some users cannot connect to any apps

  • From: "Medeiros, Jim" <Jim.Medeiros@xxxxxxxxxxxxxxxxx>
  • To: <thin@xxxxxxxxxxxxx>
  • Date: Mon, 16 Jun 2008 22:30:53 -0400

Thank you, Dennis.  Good point.  I will check to see if the users who
are working are in the same container as the users who are not working.

 
Jim

________________________________

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Dennis Parker
Sent: Monday, June 16, 2008 6:34 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Some users cannot connect to any apps


So, you've eliminated network, computer, and Citrix configuration,
basically. I read what's left must be a user configuration. You said you
have looked at the user accounts, but you don't mention group policies.
Have you checked thier policies? Are they in a different OU from the
other people? Are they getting something special that configures the
Windows Firewall? Are they getting IPSEC policies that others aren't? 
 
Just thoughts about things to check..hope it helps.

Dennis


----- Original Message ----
From: Jim Kenzig <jkenzig@xxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Monday, June 16, 2008 2:48:35 PM
Subject: [THIN] Re: Some users cannot connect to any apps


Hmm,
It can't be a firewall issue if they can ping to 1494 on the server. It
sounds like some kind of ica settings in their profile might be hosing
things up.  The other thing you can check out and try to do is if this
is web interfaceconnection  is add the citrix servers and their IP to
the web interface servers hosts file. This has resolved connectivity
issues for me in the past and has also sped up logins. 
 
Jim


On Mon, Jun 16, 2008 at 3:17 PM, Medeiros, Jim
<Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:


        Thank you, Jim.  None of those items were helpful in this
situation.  In fact, sometimes it doesn't even get to the point of
logging in to the PS server and the error (The citrix server that you
have selected is not accepting connections" has already popped up.  The
PS is accepting connections.  Logon has not been disabled and other
users are able to connect to those same servers without any issues.  the
client is able to ping the servers fine but just can't start an ICA
session with them.
         
        Thank you,
         
        Jim Medeiros
        Citrix Administrator
        GMAC Insurance
         


________________________________

                From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig
                Sent: Monday, June 16, 2008 2:45 PM
                To: thin@xxxxxxxxxxxxx
                Subject: [THIN] Re: Some users cannot connect to any
apps
                
                
                Verify that each user has FULL control on their Profile
AND user folders.  When new profiles are created the permissions of the
folder are not always set to full.  Also make sure someone did not set a
account expiry on their account for some reason in AD.  It is easy to
miss.  Right click on the user in AD users go to account tab and look at
the bottom and make sure it is set to account never expires. Also check
while you are in there that their account did not get locked out by them
trying to access it to many times. Manually reset their password for
them which will refresh the account in AD and try again.  
                Jim
                
                
                On Mon, Jun 16, 2008 at 2:31 PM, Medeiros, Jim
<Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:
                

                        Here's a fun one.  We have a remote office with
40-45 users.  All but 3 of them can connect to one of our hosted
applications.  The 3 are getting the "Cannot Connect to the Citrix
Presentation Server".  We have had them (3 people) try to log on using
another computer and they get the same error.  I have had working people
try to log onto the 3 non-working computers and they do not get the
error.  

                        Sounds to me like it is something to do with the
3 users.  I have verified their AD access and group membership (matches
one of the working people) and I have deleted their roaming profile in
order to create a new one.  

                        The error is indicative of their PC not being
able to connect to the Citrix server.  We have successfully pinged every
Citrix server from their PCs without any issues.  Again, I had other
people log into Citrix on their computers and everything works fine.

                        Has anyone every seen anything like this before?
Online hasn't been helpful so far. 

                        Very frustrated, 
                          
                        Jim Medeiros 
                        Citrix Administrator 
                        GMAC Insurance 


        
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                -- 
                Jim Kenzig 
                Microsoft MVP - Windows Server Presentation and Hosted
Desktop Virtualization
                Citrix Technology Professional
                Blog: http://www.techblink.com
<http://www.techblink.com/>  




-- 
Jim Kenzig 
Microsoft MVP - Windows Server Presentation and Hosted Desktop
Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com <http://www.techblink.com/> 

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