[THIN] Re: Some users cannot connect to any apps

  • From: Dennis Parker <denniswparker@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Mon, 16 Jun 2008 15:34:29 -0700 (PDT)

So, you've eliminated network, computer, and Citrix configuration, basically. I 
read what's left must be a user configuration. You said you have looked at the 
user accounts, but you don't mention group policies. Have you checked thier 
policies? Are they in a different OU from the other people? Are they getting 
something special that configures the Windows Firewall? Are they getting IPSEC 
policies that others aren't? 
Just thoughts about things to check..hope it helps.

Dennis


----- Original Message ----
From: Jim Kenzig <jkenzig@xxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Monday, June 16, 2008 2:48:35 PM
Subject: [THIN] Re: Some users cannot connect to any apps


Hmm,
It can't be a firewall issue if they can ping to 1494 on the server. It sounds 
like some kind of ica settings in their profile might be hosing things up.  The 
other thing you can check out and try to do is if this is web 
interfaceconnection  is add the citrix servers and their IP to the web 
interface servers hosts file. This has resolved connectivity issues for me in 
the past and has also sped up logins. 
 
Jim


On Mon, Jun 16, 2008 at 3:17 PM, Medeiros, Jim <Jim.Medeiros@xxxxxxxxxxxxxxxxx> 
wrote:

Thank you, Jim.  None of those items were helpful in this situation.  In fact, 
sometimes it doesn't even get to the point of logging in to the PS server and 
the error (The citrix server that you have selected is not accepting 
connections" has already popped up.  The PS is accepting connections.  Logon 
has not been disabled and other users are able to connect to those same servers 
without any issues.  the client is able to ping the servers fine but just can't 
start an ICA session with them.
 
Thank you,
 
Jim Medeiros
Citrix Administrator
GMAC Insurance
 


________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Jim Kenzig
Sent: Monday, June 16, 2008 2:45 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Some users cannot connect to any apps


Verify that each user has FULL control on their Profile AND user folders.  When 
new profiles are created the permissions of the folder are not always set to 
full.  Also make sure someone did not set a account expiry on their account for 
some reason in AD.  It is easy to miss.  Right click on the user in AD users go 
to account tab and look at the bottom and make sure it is set to account never 
expires. Also check while you are in there that their account did not get 
locked out by them trying to access it to many times. Manually reset their 
password for them which will refresh the account in AD and try again.  
Jim


On Mon, Jun 16, 2008 at 2:31 PM, Medeiros, Jim <Jim.Medeiros@xxxxxxxxxxxxxxxxx> 
wrote:

Here's a fun one.  We have a remote office with 40-45 users.  All but 3 of them 
can connect to one of our hosted applications.  The 3 are getting the "Cannot 
Connect to the Citrix Presentation Server".  We have had them (3 people) try to 
log on using another computer and they get the same error.  I have had working 
people try to log onto the 3 non-working computers and they do not get the 
error.  
Sounds to me like it is something to do with the 3 users.  I have verified 
their AD access and group membership (matches one of the working people) and I 
have deleted their roaming profile in order to create a new one.  
The error is indicative of their PC not being able to connect to the Citrix 
server.  We have successfully pinged every Citrix server from their PCs without 
any issues.  Again, I had other people log into Citrix on their computers and 
everything works fine.
Has anyone every seen anything like this before?  Online hasn't been helpful so 
far. 
Very frustrated, 
  
Jim Medeiros 
Citrix Administrator 
GMAC Insurance 

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-- 
Jim Kenzig 
Microsoft MVP - Windows Server Presentation and Hosted Desktop Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com 


-- 
Jim Kenzig 
Microsoft MVP - Windows Server Presentation and Hosted Desktop Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com


      

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