[THIN] Re: Some users cannot connect to any apps
- From: "Jim Kenzig" <jkenzig@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 16 Jun 2008 17:48:35 -0400
Hmm,
It can't be a firewall issue if they can ping to 1494 on the server. It
sounds like some kind of ica settings in their profile might be hosing
things up. The other thing you can check out and try to do is if this is
web interfaceconnection is add the citrix servers and their IP to the web
interface servers hosts file. This has resolved connectivity issues for me
in the past and has also sped up logins.
Jim
On Mon, Jun 16, 2008 at 3:17 PM, Medeiros, Jim <
Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:
> Thank you, Jim. None of those items were helpful in this situation. In
> fact, sometimes it doesn't even get to the point of logging in to the PS
> server and the error (The citrix server that you have selected is not
> accepting connections" has already popped up. The PS is accepting
> connections. Logon has not been disabled and other users are able to
> connect to those same servers without any issues. the client is able to
> ping the servers fine but just can't start an ICA session with them.
>
> Thank you,
>
> Jim Medeiros
> Citrix Administrator
> GMAC Insurance
>
>
> ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jim Kenzig
> *Sent:* Monday, June 16, 2008 2:45 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Some users cannot connect to any apps
>
> Verify that each user has FULL control on their Profile AND user
> folders. When new profiles are created the permissions of the folder are
> not always set to full. Also make sure someone did not set a account expiry
> on their account for some reason in AD. It is easy to miss. Right click on
> the user in AD users go to account tab and look at the bottom and make sure
> it is set to account never expires. Also check while you are in there that
> their account did not get locked out by them trying to access it to many
> times. Manually reset their password for them which will refresh the account
> in AD and try again.
> Jim
>
> On Mon, Jun 16, 2008 at 2:31 PM, Medeiros, Jim <
> Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:
>
>> Here's a fun one. We have a remote office with 40-45 users. All but 3
>> of them can connect to one of our hosted applications. The 3 are getting
>> the "Cannot Connect to the Citrix Presentation Server". We have had them (3
>> people) try to log on using another computer and they get the same error. I
>> have had working people try to log onto the 3 non-working computers and they
>> do not get the error.
>>
>> Sounds to me like it is something to do with the 3 users. I have verified
>> their AD access and group membership (matches one of the working people) and
>> I have deleted their roaming profile in order to create a new one.
>>
>> The error is indicative of their PC not being able to connect to the
>> Citrix server. We have successfully pinged every Citrix server from their
>> PCs without any issues. Again, I had other people log into Citrix on their
>> computers and everything works fine.
>>
>> Has anyone every seen anything like this before? Online hasn't been
>> helpful so far.
>>
>> Very frustrated,
>>
>> Jim Medeiros
>> Citrix Administrator
>> GMAC Insurance
>>
>>
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>
>
>
> --
> Jim Kenzig
> Microsoft MVP - Windows Server Presentation and Hosted Desktop
> Virtualization
> Citrix Technology Professional
> Blog: http://www.techblink.com
>
>
--
Jim Kenzig
Microsoft MVP - Windows Server Presentation and Hosted Desktop
Virtualization
Citrix Technology Professional
Blog: http://www.techblink.com
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