[THIN] Re: Some users cannot connect to any apps

  • From: "TSguy92 Lan" <tsguy92@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Mon, 16 Jun 2008 14:47:12 -0700


How are these staff members initiating their ICA connections to the servers?
PNagent, Full PN, Web interface?

Can you make a custom ICA connection to one of the servers / apps from any
of these problem client machines using the full PN?


On Mon, Jun 16, 2008 at 12:17 PM, Medeiros, Jim <
Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:

>  Thank you, Jim.  None of those items were helpful in this situation.  In
> fact, sometimes it doesn't even get to the point of logging in to the PS
> server and the error (The citrix server that you have selected is not
> accepting connections" has already popped up.  The PS is accepting
> connections.  Logon has not been disabled and other users are able to
> connect to those same servers without any issues.  the client is able to
> ping the servers fine but just can't start an ICA session with them.
> Thank you,
> Jim Medeiros
> Citrix Administrator
> GMAC Insurance
>  ------------------------------
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jim Kenzig
> *Sent:* Monday, June 16, 2008 2:45 PM
> *To:* thin@xxxxxxxxxxxxx
> *Subject:* [THIN] Re: Some users cannot connect to any apps
>   Verify that each user has FULL control on their Profile AND user
> folders.  When new profiles are created the permissions of the folder are
> not always set to full.  Also make sure someone did not set a account expiry
> on their account for some reason in AD.  It is easy to miss.  Right click on
> the user in AD users go to account tab and look at the bottom and make sure
> it is set to account never expires. Also check while you are in there that
> their account did not get locked out by them trying to access it to many
> times. Manually reset their password for them which will refresh the account
> in AD and try again.
> Jim
> On Mon, Jun 16, 2008 at 2:31 PM, Medeiros, Jim <
> Jim.Medeiros@xxxxxxxxxxxxxxxxx> wrote:
>>  Here's a fun one.  We have a remote office with 40-45 users.  All but 3
>> of them can connect to one of our hosted applications.  The 3 are getting
>> the "Cannot Connect to the Citrix Presentation Server".  We have had them (3
>> people) try to log on using another computer and they get the same error.  I
>> have had working people try to log onto the 3 non-working computers and they
>> do not get the error.
>> Sounds to me like it is something to do with the 3 users.  I have verified
>> their AD access and group membership (matches one of the working people) and
>> I have deleted their roaming profile in order to create a new one.
>> The error is indicative of their PC not being able to connect to the
>> Citrix server.  We have successfully pinged every Citrix server from their
>> PCs without any issues.  Again, I had other people log into Citrix on their
>> computers and everything works fine.
>> Has anyone every seen anything like this before?  Online hasn't been
>> helpful so far.
>> Very frustrated,
>> Jim Medeiros
>> Citrix Administrator
>> GMAC Insurance
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> --
> Jim Kenzig
> Microsoft MVP - Windows Server Presentation and Hosted Desktop
> Virtualization
> Citrix Technology Professional
> Blog: http://www.techblink.com

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