[THIN] Re: Solved! Office crashed while in install mode
- From: "Steve Greenberg" <steveg@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 5 Jun 2007 12:26:51 -0700
Wow, that is a weird one. Did it actually launch the apps and then crash
them during the install??
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net
steveg@xxxxxxxxxxxxxx
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Matthew Shrewsbury
Sent: Tuesday, June 05, 2007 8:16 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Solved! Office crashed while in install mode
No I wasn't updating Timberline in production. When I upgraded to the new
version it integrates with Office and while the install was running it
popped up and crashed Word, Excel, and Outlook. Of course the server was in
install mode so from then on every person received the safe mode warning.
I'd suggest the Timberline installer has a bug or some kind of issue as it
caused the 3 office apps that it integrates with to crash while the server
was in install mode.
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named
herein. If you are not the intended recipient of this e-mail, you are hereby
notified that any dissemination, distribution or copying of this e-mail, and
any attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-620-1052 and
permanently delete the original, including any attachments thereto, and any
copy or printout thereof.
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Steve Greenberg
Sent: Friday, June 01, 2007 2:42 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Solved! Office crashed while in install mode
Didn't you say it also crashed Word and Excel? Were you updating Timberline
in production?
PS-Don't DO THAT!!!!
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net
steveg@xxxxxxxxxxxxxx
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Matthew Shrewsbury
Sent: Friday, June 01, 2007 11:29 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Solved! Office crashed while in install mode
Good point Jim, but I can't put the server into install mode while I've got
users on it so the below solution worked well for
me..http://thin.msterminalservices.org/faqs2.cfm?id=484&category=2%2C3&sortb
y=date
Thank you all for your quick response and help!
Question:
One of my Microsoft Office applications (Word, Outlook, excel, powerpoint)
keeps coming up in safe mode on my Windows Terminal Server. How do I prevent
this?
Response:
Note the below solution requires editing the Registry. Please remember to
MAKE A BACKUP prior to editing the
Windows Registry. Don`t mess with it if you don`t know what you are doing!
All disclaimers apply.
When you start Microsoft Outlook (or another Office application on Windows
Terminal Services
you may receive the following error message:
Outlook failed to start correctly last time. Starting Outlook in safe mode
will help you correct or isolate a startup problem in order to successfully
start the program. Some functionality may be disabled in this mode.
Do you want to start Outlook in safe mode?
You can click either Yes or No and Outlook opens. The next time you launch
Outlook you are not given the prompt.
However, at the next launch of Outlook you are given the prompt. On the
following logon, you are not given the prompt.
This loop of Outlook 2002/3 prompting for Safe Mode every other time you
launch Outlook continues indefinitely.
CAUSE
=====
HKEY_LOCAL_MACHINE\Windows NT\Current Version\Terminal
Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
with the key TermSrvCopyKeyOnce with a value of 0x1 exists in the Registry
on the Windows 2000 Terminal Server in one of the subkeys under Resiliency.
When Outlook 2002/3 starts, the following Registry key is created:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency.
NOTE: The Resiliency registry key for Outlook is new for Outlook 2002.
If no problems are encountered, the Resiliency key is deleted. If one of the
many tests that Outlook makes at startup fail,
subkeys are written under the Resiliency key and the Resiliency key is not
deleted. If the key remains,
the next start of Outlook 2002 gives the prompt.
If a subkey is deleted by an application from HKEY_CURRENT_USER (HKCU) --
specifically a subkey from
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency while
the server is in
Terminal Server Install mode, the data is copied to HKEY_LOCAL_MACHINE
(HKLM):
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
Server\Install\Software\\Microsoft\Office\10.0\Outlook\Resiliency
When the application attempts with the server in Terminal Server Application
Mode to access the key again and finds it missing,
the application looks in this location (HKLM) for the key. If the Resiliency
key is there and has the key TermSrvCopyKeyOnce under one of the
subkeys of the Resiliency key, the Resiliency key is written back to HKCU.
In this case, the Resiliency key was written with subkeys while in install
mode. Once the terminal server goes back
to application mode every user is affected since Outlook 2002 always looks
for the Resiliency key, thus causing the loop.
RESOLUTION
==========
Deleting
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
resolves the problem.
If you are running Citrix Metaframe Presentation Server, check to see if
speedscreenApi.dll is listed as the faulting module.
You may run into this issue after installing Metaframe and installing the
lastest batch of Microsoft Updates for Windows 2000/3.
To fix this emove the keys for iexplore.exe and outlook.exe under
hklm\software\citrix\ctxhook\AppInit_Dlls\SpeedScreen
which should resolve the error message.
After that run the speedscreen manager to add those two applications to the
list
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named
herein. If you are not the intended recipient of this e-mail, you are hereby
notified that any dissemination, distribution or copying of this e-mail, and
any attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-620-1052 and
permanently delete the original, including any attachments thereto, and any
copy or printout thereof.
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jim Kenzig ThinHelp.com
Sent: Friday, June 01, 2007 2:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office crashed while in install mode
Make that Say NO... not yes to the prompt.
Jim
On 6/1/07, Jim Kenzig ThinHelp.com <jkenzig@xxxxxxxxx> wrote:
Easier solution.. put the server in change user /install mode Open Outlook.
Say yes. Close Outlook. Put the machine in change user /execute mode : )
JK
On 6/1/07, Matthew Shrewsbury <MShrewsbury@xxxxxxxxxxxxxxx > wrote:
I was really hoping for an easier solution such as removing from the
registry the flag that is turning this error on. Also I'd like to fix it
while users are in the system..
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com <http://www.coscanhomes.com/>
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named
herein. If you are not the intended recipient of this e-mail, you are hereby
notified that any dissemination, distribution or copying of this e-mail, and
any attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-620-1052 and
permanently delete the original, including any attachments thereto, and any
copy or printout thereof.
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Steve Greenberg
Sent: Friday, June 01, 2007 1:35 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office crashed while in install mode
I haven't look at Timberline and years, but if you want a quick and dirty
idea to fix it I would suggest re-installing Office!
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net <http://www.thinclient.net/>
steveg@xxxxxxxxxxxxxx
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Matthew Shrewsbury
Sent: Friday, June 01, 2007 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office crashed while in install mode
I recently upgraded our Timberline application and while doing so it crashed
Excel, Outlook, and Word. I clicked close and continued on with the install
and everything works. However now every time someone starts Excel, Outlook,
or Word it says "Outlook failed to start correctly last time.Do you want to
start Outlook in safe mode? If you press no it all works fine however you
are once again promted again next time you launch the application.
Is this something I need to edit in the shadow key? If so does anyone have a
suggestion how I can do this? I need to get this working as quickly as
possible so any assistance would be most helpful!!!
Thank you,
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale , FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com <http://www.coscanhomes.com/>
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named
herein. If you are not the intended recipient of this e-mail, you are hereby
notified that any dissemination, distribution or copying of this e-mail, and
any attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-620-1052 and
permanently delete the original, including any attachments thereto, and any
copy or printout thereof.
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com <http://www.thinhelp.com/>
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com <http://www.kenzig.com/>
Blog: http://www.techblink.com <http://www.techblink.com/>
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
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