[THIN] Re: Solved! Office crashed while in install mode
- From: "Matthew Shrewsbury" <MShrewsbury@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 5 Jun 2007 11:16:24 -0400
No I wasn't updating Timberline in production. When I upgraded to the
new version it integrates with Office and while the install was running
it popped up and crashed Word, Excel, and Outlook. Of course the server
was in install mode so from then on every person received the safe mode
warning. I'd suggest the Timberline installer has a bug or some kind of
issue as it caused the 3 office apps that it integrates with to crash
while the server was in install mode.
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND CONFIDENTIAL
INFORMATION intended only for the use of the addressee(s) named herein. If you
are not the intended recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this e-mail, and any attachments
thereto, is strictly prohibited. If you have received this e-mail in error,
please immediately notify me at 954-620-1052 and permanently delete the
original, including any attachments thereto, and any copy or printout thereof.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Greenberg
Sent: Friday, June 01, 2007 2:42 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Solved! Office crashed while in install mode
Didn't you say it also crashed Word and Excel? Were you updating
Timberline in production?
PS-Don't DO THAT!!!!
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net
steveg@xxxxxxxxxxxxxx
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Matthew Shrewsbury
Sent: Friday, June 01, 2007 11:29 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Solved! Office crashed while in install mode
Good point Jim, but I can't put the server into install mode while I've
got users on it so the below solution worked well for
me....http://thin.msterminalservices.org/faqs2.cfm?id=484&category=2%2C3
&sortby=date
Thank you all for your quick response and help!
Question:
One of my Microsoft Office applications (Word, Outlook, excel,
powerpoint) keeps coming up in safe mode on my Windows Terminal Server.
How do I prevent this?
Response:
Note the below solution requires editing the Registry. Please remember
to MAKE A BACKUP prior to editing the
Windows Registry. Don`t mess with it if you don`t know what you are
doing! All disclaimers apply.
When you start Microsoft Outlook (or another Office application on
Windows Terminal Services
you may receive the following error message:
Outlook failed to start correctly last time. Starting Outlook in safe
mode
will help you correct or isolate a startup problem in order to
successfully
start the program. Some functionality may be disabled in this mode.
Do you want to start Outlook in safe mode?
You can click either Yes or No and Outlook opens. The next time you
launch Outlook you are not given the prompt.
However, at the next launch of Outlook you are given the prompt. On the
following logon, you are not given the prompt.
This loop of Outlook 2002/3 prompting for Safe Mode every other time you
launch Outlook continues indefinitely.
CAUSE
=====
HKEY_LOCAL_MACHINE\Windows NT\Current Version\Terminal
Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
with the key TermSrvCopyKeyOnce with a value of 0x1 exists in the
Registry on the Windows 2000 Terminal Server in one of the subkeys under
Resiliency.
When Outlook 2002/3 starts, the following Registry key is created:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency.
NOTE: The Resiliency registry key for Outlook is new for Outlook 2002.
If no problems are encountered, the Resiliency key is deleted. If one of
the many tests that Outlook makes at startup fail,
subkeys are written under the Resiliency key and the Resiliency key is
not deleted. If the key remains,
the next start of Outlook 2002 gives the prompt.
If a subkey is deleted by an application from HKEY_CURRENT_USER (HKCU)
--
specifically a subkey from
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency
while the server is in
Terminal Server Install mode, the data is copied to HKEY_LOCAL_MACHINE
(HKLM):
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
Server\Install\Software\\Microsoft\Office\10.0\Outlook\Resiliency
When the application attempts with the server in Terminal Server
Application Mode to access the key again and finds it missing,
the application looks in this location (HKLM) for the key. If the
Resiliency key is there and has the key TermSrvCopyKeyOnce under one of
the
subkeys of the Resiliency key, the Resiliency key is written back to
HKCU.
In this case, the Resiliency key was written with subkeys while in
install mode. Once the terminal server goes back
to application mode every user is affected since Outlook 2002 always
looks for the Resiliency key, thus causing the loop.
RESOLUTION
==========
Deleting
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal
Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
resolves the problem.
If you are running Citrix Metaframe Presentation Server, check to see if
speedscreenApi.dll is listed as the faulting module.
You may run into this issue after installing Metaframe and installing
the lastest batch of Microsoft Updates for Windows 2000/3.
To fix this emove the keys for iexplore.exe and outlook.exe under
hklm\software\citrix\ctxhook\AppInit_Dlls\SpeedScreen
which should resolve the error message.
After that run the speedscreen manager to add those two applications to
the list
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s)
named herein. If you are not the intended recipient of this e-mail, you
are hereby notified that any dissemination, distribution or copying of
this e-mail, and any attachments thereto, is strictly prohibited. If you
have received this e-mail in error, please immediately notify me at
954-620-1052 and permanently delete the original, including any
attachments thereto, and any copy or printout thereof.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jim Kenzig ThinHelp.com
Sent: Friday, June 01, 2007 2:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office crashed while in install mode
Make that Say NO... not yes to the prompt.
Jim
On 6/1/07, Jim Kenzig ThinHelp.com <jkenzig@xxxxxxxxx> wrote:
Easier solution.. put the server in change user /install mode Open
Outlook. Say yes. Close Outlook. Put the machine in change user
/execute mode : )
JK
On 6/1/07, Matthew Shrewsbury <MShrewsbury@xxxxxxxxxxxxxxx > wrote:
I was really hoping for an easier solution such as removing from the
registry the flag that is turning this error on. Also I'd like to fix it
while users are in the system....
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale, FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com <http://www.coscanhomes.com/>
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s)
named herein. If you are not the intended recipient of this e-mail, you
are hereby notified that any dissemination, distribution or copying of
this e-mail, and any attachments thereto, is strictly prohibited. If you
have received this e-mail in error, please immediately notify me at
954-620-1052 and permanently delete the original, including any
attachments thereto, and any copy or printout thereof.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Greenberg
Sent: Friday, June 01, 2007 1:35 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office crashed while in install mode
I haven't look at Timberline and years, but if you want a quick and
dirty idea to fix it I would suggest re-installing Office!
Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd D8453
Scottsdale, AZ 85262
(602) 432-8649
www.thinclient.net <http://www.thinclient.net/>
steveg@xxxxxxxxxxxxxx
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Matthew Shrewsbury
Sent: Friday, June 01, 2007 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office crashed while in install mode
I recently upgraded our Timberline application and while doing so it
crashed Excel, Outlook, and Word. I clicked close and continued on with
the install and everything works. However now every time someone starts
Excel, Outlook, or Word it says "Outlook failed to start correctly last
time...Do you want to start Outlook in safe mode? If you press no it all
works fine however you are once again promted again next time you launch
the application.
Is this something I need to edit in the shadow key? If so does anyone
have a suggestion how I can do this? I need to get this working as
quickly as possible so any assistance would be most helpful!!!
Thank you,
Matthew Shrewsbury
Director of Information Technology
Coscan Homes, LLC
5555 Anglers Avenue, Suite 1
Fort Lauderdale , FL 33312
mshrewsbury@xxxxxxxxxxxxxxx
www.coscanhomes.com <http://www.coscanhomes.com/>
Phone: 954-620-1052
Fax: (954)-620-1001
This e-mail, and any attachments thereto, contains PRIVILEGED AND
CONFIDENTIAL INFORMATION intended only for the use of the addressee(s)
named herein. If you are not the intended recipient of this e-mail, you
are hereby notified that any dissemination, distribution or copying of
this e-mail, and any attachments thereto, is strictly prohibited. If you
have received this e-mail in error, please immediately notify me at
954-620-1052 and permanently delete the original, including any
attachments thereto, and any copy or printout thereof.
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com <http://www.thinhelp.com/>
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com <http://www.kenzig.com/>
Blog: http://www.techblink.com <http://www.techblink.com/>
--
Jim Kenzig
Microsoft MVP - Terminal Services
http://www.thinhelp.com
Citrix Technology Professional
Provision Networks VIP
CEO The Kenzig Group
http://www.kenzig.com
Blog: http://www.techblink.com
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