[THIN] Re: Server freezing - svchost.exe crashes, Citrix WMI service stopping
- From: "Joe Fojut" <thinguy906@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 14 Aug 2007 11:09:40 -0500
I had a similar problem with the citrix wmi service. I found that the
windows hotfix KB933061 cleared up the problem for me.
joe
On 8/14/07, Andre ten Bohmer <andre.tenbohmer@xxxxxx> wrote:
>
> Hi,
>
> > I've come across a strange issue that I can't work out how to
> > troubleshoot. Over the past couple of weeks, a few of our servers
> > have experienced a type of 'freezing'. The server disconnects all
> > users, and the user list in CMC is blank. Server metrics show as
> > green, however you can't view them, and load manager monitor shows as
> > normal. I'm unable to log on either through RDP or locally, (locally
> > it just sits there with a grey screen...), however I can use computer
> > management perfectly to view event logs, services, etc.
> Seeing slightly same problem when connecting from a Linux client (10.6).
> Published app runs fine, closing app and starting app again and server
> stops responding, unable to connect via Citrix or RDP and also unable to
> logon on console (logon Window is present,m but entering credentials
> just pops-up logon windows again). Indeed able to connect via computer
> management, but no event is thrown up in the logs, except this one
> sometimes:
>
> Test threshold reached for the test Terminal Services test. The action
> to alert only will now be performed. The test is assumed to be in a
> failed state, and no more failure messages will be returned. An
> information message will be sent when the test is passed.
> Debug Information:
> Test failure 1. Error code: 1702
>
> W2K3 SP2 fully patched
> CPS 4.5 clean install, patched till R01 and a system with R01 and
> hotfixes (so on three different servers)
>
> Still trying out some things at the moment.
>
> Cheers,
> Andre
>
> > in the app log is this -
> > Application popup (2:22:55 PM)
> > Application popup: svchost.exe - Application Error : The
> > exception unknown software exception (0xc0000409) occurred in
> > the application at location 0x00000000.
> >
> > Resource manager(2:25:01 PM)
> > Resource Manager has been unable to retrieve metrics for this
> > server for the last two minutes. It will keep trying, and will
> > write an event to the Event Log if it succeeds.
> >
> > Service control(2:38:37 PM)
> > The Citrix WMI Service service was successfully sent a stop
> > control.
> >
> > And thats it, no other event log entries that give anything away.
> > Does anyone know how to work out what service is running inside
> > svchost when it crashes? Citrix WMI shows as 'stopping' afterwoods,
> > In the example today it was 'stopping' for 90mins before I cold booted
> > the server to bring it back. After cold booting its fine again.
> >
> > Win2k3, sp2
> > PS4.0, r3, 003,011,018,020,034
> >
> > Any assistance is much appreciated, thanks guys!
> >
> >
> > Rob Perrett
> > Systems Administrator
> > Information Technology
> >
> > Tel: 02 9030 1674
> > Fax: 02 9030 6262
> > Tower 1 Darling Park
> > 201 Sussex Street
> > Sydney, NSW 2000
> > www.commander.com
> >
> >
> >
> >
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