[THIN] Re: Seamless application Lockups
- From: "Mike Bollman" <MBollman@xxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 12 Feb 2004 10:09:08 -0600
Yes I have been monitoring the server and have not seen any strange
spikes, plus this server is hosting several other applications and none
of them are reporting any issues. After working with the vendor on this
I'm really leaning toward buggy software, but as usual everyone blames
citrix first until proven otherwise.
The clients are at version 7
Mike Bollman
Network Engineer
Enterprise Products
mbollman@xxxxxxxxx
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Mike Semon
Sent: Thursday, February 12, 2004 9:29 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Seamless application Lockups
The ICAKeepAlive registry setting could help if you are having an issue
with dropped ICA sessions. It sounds like in this case it may be an
application issue. Have you checked this server with performance
monitor? Also, what client version do you have? There was a problimatic
client version can't remember which if it was 6.2, 6.3 or 6.31, however
we had a case open with Citrix. This client version was causing the CPU
to spike under certain conditions which locked up the client. Does
anyone else remember this issue?
Regards,
Mike Semon
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Mike Bollman
Sent: Thursday, February 12, 2004 7:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Seamless application Lockups
Hi everyone I need some help with a Windows 2000 SP3 Metaframe XP FR2
SP2 server. Our boxes have been rock solid hosting ~300 users on 10+
applications for over the last year. That is until Monday when we added
a new application for one of our lines of business. All
applications/servers are stable, but the new application is locking up
constantly (say 10+ times per day). I found that if I limited the
application instance to 1 per user that seemed to help quite a bit.
However, now the problem is that some of the users are getting stuck in
an active or disconnected state from time to time. Once in this state
they cannot reconnect and I have to force their connection closed. Do
you think that the ICAKeepAlive registry settings could help in this
situation? Or is there a better way to go about troubleshooting this?
Unfortunately the application does not keep any logs and the server is
not showing anything either. Thanks for your help,
Mike Bollman
Network Engineer
Enterprise Products
mbollman@xxxxxxxxx
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real constraints & how to overcome them. SAVE MONEY by scaling-up rather
than buying more servers.
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